Cusotmer Service Advisor

Sovereign Housing Association

Customer Service Advisor - Connect Team

Salary up to GBP19,982 + Benefits

Newbury

At Sovereign we provide high quality homes, services and neighbourhoods where people want to live. Everyone who joins our team has a great opportunity to contribute to the good work we do. We own over 36,000 homes and deliver service to 80,000 residents. We have trebled in size in the last four years and our strategic plans commit to further significant growth.

We are seeking a Customer Service Advisor to join our Connect Team.

You will be responsible for dealing with a wide range of queries from customers, and residents via telephone, email and written correspondence as well as through social media channels including Facebook and Twitter.

You will be responding to a broad range of queries across the full spectrum of Sovereign Housing's services covering everything from tenancy enquiries to property repairs and maintenance.

Candidates will have excellent communication skills and a confident telephone manner with previous experience within Customer Services/Contact Centre based role. Experience or knowledge of using social media is highly advantageous.

You will also have a high level of IT literacy, self motivation and problem solving skills with the ability to work well in a dynamic team based environment.

Candidates will also have a minimum of 4 GSCE grade C or above (or equivalent) including English and Math.

If you are unable to apply online please contact the recruitment team to discuss an alternative method of application.

Closing date for applications is 11th November