Customer Service Administrator

Working with the customer service team the key responsibilities for the Customer Service Administrator role are:

• Processing sales orders for products, services and contracts accurately and efficiently
• Recording and resolving customer enquiries and complaints, escalating where appropriate
• Review and resolve any missing data, manage customer changes, update stock check results on the system
• Maintaining a high level of customer service by presenting a professional image at all times
• General admin duties as required

Key skills required:

• Demonstrable strong performance within an office based customer service environment
• Excellent communication skills – confident telephone manner
• Team player
• Excellent organisation and prioritisation skills
• Able to work under own initiative with minimal supervision
• ‘Can do’ attitude
• Positive attitude to change
• Desire to learn and develop

Hours of work: Mon – Thurs, 37 per week, 8.30am – 5.00pm, Fri 8.30am – 4.30pm

Holidays: 20 days + Bank Holidays

NB Own transport required due to office location