Customer Service / Hearingcare Advisor

Customer Service / Hearingcare Advisor

Do you enjoy helping people? If so you will love this role.

Boots Hearingcare is one of the UK’s leading hearing care providers, operating from over 400 locations. The award winning business has an opportunity for an experienced Customer Service Advisor to join the established professional team in their hearingcare centre based in Bradford Hospital.

The successfully appointed Customer Service / Hearingcare Advisor will be an enthusiastic people friendly person, who is self-motivated with a determination to promote the highest level of customer service.

As a Customer Service / Hearingcare Advisor your duties will include but not limited to;

• Assisting with enquires and appointments of NHS patients
• Liaising with NHS staff and customers both face to face and over the telephone
• Greeting and supporting people before their appointment
• Making sure that the centre diary is busy with appropriate appointments 
• Promoting hearing health checks
• Taking payments
• You will also assist the Audiologist to provide a first class after-care service for customers, to the level that everyone expects from Boots
• Updating customer records on the computerised database

To be considered for this Customer Service / Hearingcare Advisor role you will have:

• Proven professional experience gained within a face to face customer service role in a fast paced environment
• Confident and approachable with strong communication skills and a helpful manner
• Ability to be discreet and show the utmost respect for the privacy of customers
• Superb organisation skills with ability to effectively prioritise work methodically and in a timely manner
• Self-motivation with ability to work as part of a team and on own initiative where appropriate
• Proficient IT skills with the capability to use computerised systems, including Microsoft Word and Outlook

Due to the nature of the business/environment a DBS (Data Barring Service) check will be undertaken with a satisfactory outcome required.

In return

You will join a friendly professional company, with opportunities for career progression after 12 months.

Contracted Hours:         Part time 16 hours per week

Hours of Work:             Thursday and Friday’s, 8.30am to 5.00pm  

Salary:                          £13,520 pro rata. Equating to £5,408.00 per annum (£6.50 per hour)

Excellent Benefits:        Pension scheme, Boots discount card, and life assurance cover after completion of probationary period, childcare voucher scheme, annual leave entitlement starting at 20 days and rising with length of service incrementals to a maximum of 30 days per annum, plus statutory holidays, Staff uniform

Contract Type:             Permanent  

Location:                      Bradford Hospital, Bradford

This Customer Service / Hearingcare Advisor vacancy is advertised by JobVacancyPortal.co.uk Ltd on behalf of the employer Boots Hearingcare. At JobVacancyPortal co uk we believe in providing complete transparency for you the job seeker, and by applying for this role you give express consent for us to directly submit your application to our above named client in conjunction with this vacancy only. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Boots Hearingcare, and should they wish to progress your application further, they will be in contact with you.

Feel free to visit our website www JobVacancyPortal co uk to access CV and Interview Tips, apply for advertised vacancies, and set up email job alerts.

Our client has requested: No Recruitment Agencies please

**Customer Service, Hearingcare Advisor, Bradford, West Yorkshire**