CHANGE AND RELEASE MANAGER

GBP37,394 - GBP45,954

IT Change and Release Manager

About University of Nottingham

Are you an innovative IT Change and Release Manager looking for a new challenge shaping and developing Service Management processes across a global, enterprise environment.

The University of Nottingham is one of the top 75 Universities worldwide, having 43,000 students and 5,000 staff, with a global reach and campuses in the UK, China and Malaysia. The Information Services department is at the heart of delivering change to this global and increasingly digital community, delivering new modes of educational services as well as transforming Back Office services.

Job Purpose

As part of this transforming organisation, Information Services are seeking to invest in a passionate IT Change and Release Manager who working alongside the service management team will help drive the maturity of Change and Release management processes across a global organisation to ensure a continual high available and quality IT services are delivered.

Job Responsibilities

As a subject matter expert you will take ownership of designing, developing and implementing innovative solutions around change and release management ensuring associated processes are implemented effectively and continuously improved across a large modern infrastructure to enable the successful delivery of stable, secure and reliable IT Services across the University.

Working at a strategic level within the newly established service management team you will provide guidance to the wider IT team and university stakeholder community, taking the opportunity to shape and develop change and release management within this global IT Service Delivery team.

Core Skills

• Education to degree level or equivalent relevant experience
• ITIL V3 qualified (including one of the following: release control and validation, Service transition or Change management)
• Strong experience and recent knowledge of implementing ITIL processes and methodologies
• A strong background in service management with proven experience of designing, developing and implementing ITIL change and release Management processes within complex commercial environments
• Experience of chairing CABs
• A strong working knowledge of service support models/processes and tools
• Proven experience in building strong relationships across a broad internal stakeholder community and partner organisations to enable the successful delivery of high quality services.

Communication

• You will be a self-motivated and dynamic individual who is able to challenge and influence others, develop and maintain collaborative working relations across IT and non IT departments
• Strong ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing
• Empathetic with the ability to influence others and build lasting relationships

As an employer of choice the University of Nottingham offers an extensive benefits package including

• Competitive salary package of GBP37,394 - GBP45,954
• 30 days annual leave plus closure over the Christmas period and bank holidays
• Competitive pension package

Please visit our dedicated recruitment site to apply online and for more information about the exciting transformation at the University of Nottingham.

This role is being exclusively managed by Hays Specialist Recruitment for further information or enquiries please contact

Please note agency interviews will be held week commencing 3rd November

Followed by a formal interview with the University of Nottingham on Thursday 13th November

Advert close date Friday 31st October

The University of Nottingham is committed to a policy of equality of opportunity and aims to provide a working and learning environment that is free from unfair discrimination. The University of Nottingham aims to ensure that employees are not discriminated against on any grounds, specifically those named as protected characteristics under the Equality Act 2010.