Senior Customer Service Advisor
- Recruiter
- Candidate Source Ltd
- Location
- Reading
- Salary
- £125- £150 per day DOE
- Posted
- 24 Oct 2014
- Closes
- 31 Oct 2014
- Ref
- 14Oct226AP
- Contact
- Michelle Davies
- Contract Type
- Contract
- Hours
- Full Time
Job Summary
As a Customer Service Advisor you will be providing the existing Customer Operations teams with the necessary customer service support to ensure that as a company our client improves and maintains exceptional customer service ratings. You will liaise with both internal stakeholders and external utility customers ensuring any customer queries are managed to the highest quality and there is no adverse effect on their customers.
What makes this role unique?
This is a good opportunity to join a proactive Customer Service Team within the Utility sector in Reading. Our client is an ever growing company whose main goal is to provide its customers with an exceptional service experience every time they have any contact with them. In this fast paced team there will be a variety of customer care tasks to be undertaken on a daily basis that will broaden your knowledge of the business, enable you to communicate with key stakeholders, and their customers. This role will provide you with a great platform to develop your skills within a customer operations environment. You will also have the opportunity to be considered for permanent roles with the client after the successful completion of 3 months.
Day-to-day duties and responsibilities may include:
• Proactively and regularly ensuring that customers are updated throughout each stage of their ‘Customer experience journey’ and updating them on planned utility work to be carried out on their behalf.
• Interacting with all customers in a timely, professional, efficient and polite manner.
• Ensuring that customers are case-managed through their interactions with the company and being the key contact for any customer queries received.
• Ensuring all customer contact services are delivered in a consistent and compliant manner that is cost effective.
• Maximising productivity in accordance with external contractual requirements.
To be considered for this role - you MUST possess:
• Proven track record of customer service experience - ideally within an Inbound and/or outbound customer operations or call centre environment.
• You should be IT literate, possessing knowledge of Microsoft office packages and be able to adapt to using new software quickly.
The job title of ‘Senior’ relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.
Applications required asap as interviews and start dates will commence immediately.
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
As a Customer Service Advisor you will be providing the existing Customer Operations teams with the necessary customer service support to ensure that as a company our client improves and maintains exceptional customer service ratings. You will liaise with both internal stakeholders and external utility customers ensuring any customer queries are managed to the highest quality and there is no adverse effect on their customers.
What makes this role unique?
This is a good opportunity to join a proactive Customer Service Team within the Utility sector in Reading. Our client is an ever growing company whose main goal is to provide its customers with an exceptional service experience every time they have any contact with them. In this fast paced team there will be a variety of customer care tasks to be undertaken on a daily basis that will broaden your knowledge of the business, enable you to communicate with key stakeholders, and their customers. This role will provide you with a great platform to develop your skills within a customer operations environment. You will also have the opportunity to be considered for permanent roles with the client after the successful completion of 3 months.
Day-to-day duties and responsibilities may include:
• Proactively and regularly ensuring that customers are updated throughout each stage of their ‘Customer experience journey’ and updating them on planned utility work to be carried out on their behalf.
• Interacting with all customers in a timely, professional, efficient and polite manner.
• Ensuring that customers are case-managed through their interactions with the company and being the key contact for any customer queries received.
• Ensuring all customer contact services are delivered in a consistent and compliant manner that is cost effective.
• Maximising productivity in accordance with external contractual requirements.
To be considered for this role - you MUST possess:
• Proven track record of customer service experience - ideally within an Inbound and/or outbound customer operations or call centre environment.
• You should be IT literate, possessing knowledge of Microsoft office packages and be able to adapt to using new software quickly.
The job title of ‘Senior’ relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.
Applications required asap as interviews and start dates will commence immediately.
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.