WFO Technical Support Specialist
We are looking for a WFO Technical Support Specialist for our leading client in the telecommunications sector. This is a permanent role based in Glasgow with a salary circa £36000 - £39000 based on experience.
Role and Responsibilities:
- To work as part of a team delivering remote support services to clients
- To act as a technical escalation point for the service desk
- You will be on call (either remote or on site) to provide troubleshooting and testing
- Manage 3d parties/vendors
- Responsible for interpreting client needs and following incident, change and problem processes to ensure specifications are met.
The ideal candidate for the WFO Technical Support Specialist will have a firm knowledge in contact centre technologies, such as Avaya.
Requirements:
- Proven capability in WFO support environments supporting bespoke applications
- TCP/IP networks
- Previous experience in a 2nd or 3rd line support role
- Excellent customer service
- Knowledge including Windows and Linux systems
- Strong analytical approach
This permanent position comes with an excellent benefits package in an expanding company. It provides a brilliant career opportunity with the prospect of future progression.
Full details of the WFO Technical Support Specialist role on application. Please click on apply or forward your CV to our recruitment team and quote reference FT1610. Applicants must have the right to work in the UK.
FINTEC recruit specialise in Engineering, Technical and Business Support roles for permanent and contract positions, UK and International.