Client Support Representative / Client Account Manager

Job Title:  Client Support Representative

Location:  London, EC1

Salary: £18,000 - £22,000 plus benefits

Contract: Permanent

Closing Date: 22^nd November 2014

Our client has revolutionised the Telecoms industry in Australia. Their Telecommunications franchise system, for individuals or existing businesses, enables their customers to become a telecommunications reseller themselves – essentially, a phone company, with all the latest offerings of mobile services, landlines, broadband, hosted voice and beyond.  Our client’s wholesale channel also offers large groups and organisations the same opportunities for recurring revenue by enabling them to promote phone services to their member base.  Our client has offices in New Zealand and the UK. They live and breathe by their core values of “customer care”, “doing a thorough job”, “straight talking” and “having some fun”!

The Role:

Their UK business is growing fast, and they are looking for a passionate and energetic Client Support Representative to provide technical support to our client’s customers so as to assist in growing and supporting their business with them. The position has enormous opportunity for growth, and will sit in the operations team reporting through to the Service Delivery Manager.

Key Responsibilities:

• Provide exceptional service for our client’s customers.
• Contribute to training for team members and new clients
• Answer Incoming Calls from Clients & Carriers and following up on queries
• Act as first point of contact for client queries relating to systems, products, provisioning and billing
• Utilise and support appropriate systems
• Have a focus on customer service through adherence to process and procedures
• General clerical duties

Key Requirements:

• Sound computer and MS Office skills – particularly Microsoft Excel
• Experience operating multiple web based portals
• Exceptional attention to detail, keen eye for numbers
• Good problem-solving skills and the ability to think through problems logically
• Excellent written communication skills - able to document information in a clear & concise way
• Able to work to deadlines & manage multiple projects
• Able to build lasting relationships with clients, suppliers and internal staff
• Pro-active and willing to take the initiative to drive improvements
• Able to self-motivate and motivate others
• Excellent follow up and administration

Please click the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; B2B, Business Development Manager, Sales Account Manager, Business Development, Business Developer, Account Development, Business to Business Sales Manager, Key, Account Manager, Key Account Manager, Sales will also be considered for this role.