Customer Service Advisor

Our whole business revolves around providing our customers with outstanding customer service, so when technical issues need to be resolved our Customer Service Advisers are there to help. Drawing on your proven customer
services experience you will quickly and calmly identify the needs of our
business customers,who come from a variety of sectors including retail, banking and public service. You’ll use your refined communication
and interpersonal skills to manage their expectations, while technical
expertise isn’t essential, you’ll have the ability to manage complex technical queries.
Resolving incidents wherever possible or to assigning them to the Incident Management Team, you will keep customers updated in a professional and efficient manner. Sometimes you will need to convey complex propositions in
simple terms, but these customers are switched-on incident managers
who know what they want and expect you to take ownership of their needs.
Why work for Vodafone? Talking of needs,wewill never forget yours. The rewards extend beyond the generous pay; you’ll enjoy a package of benefits that includes a generous holiday allowance and discounts on your shopping as well as Vodafone products. It will be our ongoing mission to support
your personal development – it’s as important to retain our staff as it is
our customers!

You could build a career leading to a second-line support role, incident
management or line management. You will be working in a newly refurbished state-of-the-art environment including an on-site gym and restaurant facilities, with an on-site shop to use your staff discounts plus chill-out rooms
and energised areas. Operating in a vibrant team in an atmosphere
of mutual support, and with great training and mentoring, we’ll nurture your knowledge and abilities so you can meet our stringent service level agreements.

If you’re a quick learner with a background in customer contact and the personality to shine as a Customer Services Adviser, please apply on line.

Quoting job reference number: MAN0000J9