Customer Service Administrator (Fabulous Company!)
- Recruiter
- Alexander Hancock Ltd
- Location
- Bolton, Greater Manchester
- Salary
- £17,000
- Posted
- 20 Oct 2014
- Closes
- 13 Nov 2014
- Ref
- 4982
- Contract Type
- Permanent
- Hours
- Full Time
A first class customer service person with excellent administration skills. This is a varied role using sage line 50 and will be MS Excel based so a good knowledge of these systems is essential with a good overall knowledge and experience of MS Office packages, including PowerPoint.
The role is to provide and facilitate a strong, efficient and confidential level of support to the Sales, Finance Director and Factory Managers.
Reporting directly to the Customer Service Manager and working closely alongside production and finance.
Ensuring optimum levels of professionalism are delivered to clients and colleagues at all times.
Role and Responsibility
Providing daily production information
Day to day customer communications
Processing orders received and communicating these orders to the factory managers.
Create, price and deliver all orders using set templates in Sage and MS Excel format
Update customers through email and telephone ensuring client satisfaction remains paramount at all times
Provide effective support, managing workflow and delivering effective solutions to problems both on client communications and with pro-active monitoring of customer accounts
Liaise with internal colleagues in order to fulfill customer requirements
Data entry into sage line 50 software package
Work alongside factory and technical managers to ensure that your deadlines are met.
Co-ordinate across several colleague diaries to set up meetings using MS Outlook
Query resolution - Resolving any issues a customer may have
Create new reports as and when required
General administration surrounding the role needed on a daily basis, including the accurate posting of final customer invoices.
Person Specification
Must possess excellent administration and communication skills
Proven Outlook, Word, Excel and PowerPoint skills to a high standard
Strong organisation skills with the ability to priorities workload and manage time effectively
Confident and professional communication skills both written and verbal
Good Interpersonal and listening skills across all levels
Ability to construct and send emails both internally and for external use
Professional telephone manner
Ability to work as part of a team and in some cases work to deadlines
Problem resolution may also be required
Personality
Strong assertive, reliable, personable, presentable
A presentable person who is professional and helpful towards colleagues
Attention to detail is key
Reliable and tolerant
Able to get on with others and be a team-player
Computer Skills
Must be fully conversant with all MS Office, to include; Excel, Word, Outlook