Credit Control
- Recruiter
- Clear Sky Recruitment Limited
- Location
- Caerphilly, Caerphilly (Caerffili), Wales
- Salary
- From £7 Per Hour
- Posted
- 17 Oct 2014
- Closes
- 14 Nov 2014
- Ref
- CredC
- Contract Type
- Permanent
- Hours
- Full Time
The Credit Controller works within the Credit Management Department and is principally responsible for outbound and some inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. Primary customer contact will take the form of telephone communications and with some written correspondence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensuring that productivity levels are in keeping with the specified department requirements.
Ensuring that the quality of the call is at a professional level and at the standards expected of staff.
Efficient use of the tools available such as the Predictive Dialler and Dialogue boxes – keeping wrap times down to the required levels.
Ensuring targets are met to a satisfactory standard each period.
Maintaining customer master data and ensuring accurate records of communication are kept at all times.
Identifying and acting on urgent request immediately.
Identifying and routing queries efficiently and correctly.
Maintain the Credit management work pools efficiently and accurately.
Responding to customer emails in a timely and professional manner.
Sharing acquired knowledge and participating in team meetings.
Assuming the role of legal clerk, credit support officer, and special debt clerk as required.
Other daily tasks that will be worked on a rotational basis are taking Inbound Calls, Cases, Mail and Emails
KNOWLEDGE/SKILLS/ATTRIBUTES:
Credit Controllers are required to be forthright characters with sound communication and listening skills. They should also be accomplished negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits.