Learner Communication Administrator
- Recruiter
- JobHive
- Location
- Sunderland, Tyne and Wear, England
- Salary
- £14000 per annum
- Posted
- 10 Oct 2014
- Closes
- 07 Nov 2014
- Ref
- cb113
- Contact
- Job Hive Ltd
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Website Support
- Monitor and respond to the Live Chat facility from 9-5 pm (3:15 Fridays) answering questions from customers, producing monthly reports outlining facility usage
- Add or remove logos and images from the website as requested
- Add job vacancies as requested by HR
- Providing support to the Senior Team
- Keeping website updated and ensuring that events are put up in advance where possible
- Assisting the Senior Team on Google analytics reporting including reviews of products, content and sector/ sub-sector pages.
- Regular reporting on inbound leads generated and ultimate conversion rates
- Email creation and testing strategies
- Managing video content
- Pooling infographic data from conference producers after an event and creating infographics
- Pooling polling data from content emails to be used through social media
- Supporting the Online Marketing with social media plan and its implementation *Twitter: using stories highlighted by teams attending events to format tweets via buffer, ready for approval and scheduling
*Facebook: increase the number of likes *LinkedIn: keeping the feeds up to date *Youtube: uploading relevant video footage to Youtube and ensuring it has cross-selling/ up-selling/ find out more links with correct tagging and descriptions.
Data
- Prepare, compile and sort documents for data entry
- Check source documents for accuracy
- Verify data and correct data where necessary
- Obtain further information for incomplete documents
- Update data and delete unnecessary files
- Combine and rearrange data from source documents where required
- Enter data from source documents into prescribed computer database (MAYTAS), files and forms
- Transcribe information into required electronic format
- Scan documents into document management systems or databases
- Check completed work for accuracy
- Store completed documents in designated locations
- Respond to requests for information and access relevant files
- Print information when required
- Comply with data integrity and security policies
Destination Tracking
- Support the development of the MIS system for effective learner communication messages.
- Support the transitional period between spreadsheet tracking and database recording.
- Complete Annex A forms and copy evidence as requested by the Skills Matchers
- Update Maytas with Annex As submitted
- Proactively contact employers to obtain confirmation of employment and evidence either by telephone, email and letter and update MIS and job outcome tracker accordingly
- Proactively contact learners, as above, to obtain appropriate evidence
- Complete letters to learners to obtain evidence for Annex A purposes
- Update the Skills Matchers' job outcome tracker with Annex As completed
- Maintain paper copy of Annex As and evidence
Experience
Essential/Desirable
Method of Assessment
AF=App. Form,
I=Interview, E=Exercise
- Experience of engaging with learners
- Experience of working in an office environment
- Experience of a management information system
- Experience of adding and editing basic website information
- Experience of Digital Marketing/Social Media
Essential
Essential
Desirable
Essential
Essential
Qualifications and Training
- Business Administration Level 2
- IT Qualification Level 2 (Grade A-C if GCSE)
- Knowledge of databases
- Good knowledge of HTML, social media marketing and SEO
Desirable
Essential
Desirable
Desirable
Personal Qualities and Attributes
- Maintain Confidentiality
- Ability to work as part of a team
- Ability to use own initiative
- Flexible in approach to work.
- Passion for Digital Marketing - and the drive to succeed.
Essential
Essential
Essential
Essential
Essential
Skills
- Experience of Wordpress (Website software)
- Good Communicator
- Excellent attention to detail, and perfect grammar
- Good record keeping and monitoring of systems
- The ability to use relevant IT software packages
- The ability to use standard office equipment, including photocopier, fax, telephone.
- Good Organisational skills
Desirable
Essential
Essential
Essential
Essential
Essential
Essential