IT Administrator

IT Administrator

Profile:

The ideal candidate will possess a breadth of IT and support desk knowledge. A high standard of Microsoft Office suite knowledge is essential, combined with excellent organisational skills.

Responsibilities will include but not be limited to:

Fixed + Mobile Telephony Management

The group currently has 600 Mobile Phone/Blackberry Connections and circa 250 Fixed Line Connections

• Place new fixed or mobile orders and manage order /delivery lifecycle
• Arrange for faulty units to be replaced, to include collection and transfer process with end users
• Initial point of contact for all Blackberry connectivity issues
• Manage device passwords and PUK code requirements with suppliers
• Manage local services (Overseas bolt-ons, blocked SIMS, disabling of handsets) as required
• Manage configuration of new and replacement devices with the vendor
• Liaise with finance regarding monthly invoices
• Provide ad-hoc user reports for local site and group level as required
• Provide initial Cambian PoC in event of 3rd party requests for information or site level support
• Arrange SIM transfers

IT Procurement Duties

• Act as initial point of contact for group IT purchase ordering
• Process orders received and prioritise and confirm authenticity directly or with 3rd parties
• Manage purchase order lifecycle with 3rd party suppliers, external technical support and internal business clients
• Initial poc for all invoice reconciliation and payment processing
• Provide monthly updates to IT Manager
• Receipt and Shipping of goods
• Vendor management / selection process

Manage starters and leavers process

• Manage Hardware requirements process for PCs, laptops, printers, mobile devices, home telephone lines
• Review IT user account requests including data required to support email signature requirements and forward to external support
• Create all service user Active Directory Objects and assign Security Group to include restrictions in liaison with external support
• Support software development team and IT support team with systems administration tasks, (e.g. user account creation, password management, role creation/revoking)
• Create user profile with necessary security permissions provided
• Manage user hardware requirements
• Liaise with HR regarding starters/leavers
• Ensure all issued hardware is returned on individual's departure and asset register updated accordingly

Tech/Admin Support to Group IT Management Team

• Support for user issues requiring external 3rd Party Management - liaison with third parties
• Initial information gathering support regarding 3rd party support queries
• Provide support to IT Project Manager as required

CambianPoint

• Provide support to business functions
• New policy section creation
• New site creation
• Security changes
• Education Sites - additional student names to contact sheets

The role will develop to include:

• Contract Management
• Vendor Management
• Licence Management
• Budget Management
• Internal and external SLA's
• IT KPI's
• Invoice Checking
• Asset Management
• Change Management