Service Desk Analyst BLUS15411

Service Desk Analyst BLUS15411
East Leake
Salary £16,000 - £16,500 Depending on Experience

Our client is a world leader in the design, production and distribution of construction materials, delivering innovative products and services with tomorrow in mind: reducing energy consumption, limiting its impact on the environment, and creating a new generation of buildings which are safe, comfortable and energy efficient. They are present in 64 countries and employ 16,500 in the UK & Ireland and our operation covers three sectors and over 1000 sites.

Their Service Desk function provides efficient and personalised first line support for both their I.T systems and business users. As a Service Desk Analyst, you will be responsible for handling application issues, communication and hardware calls and queries from all levels of the business. You will be the primary interface between system users, IT staff and external service providers.

Ensuring that work is correctly prioritised and actioned to meet fixed business service level agreements and deadlines, you will also manage the ITIL issue lifecycle e.g. raising, escalating and incident management. With a professional service led manner, you will answer calls/call logs promptly, allocate and escalate calls making it easy for others to pick up the problem and undertake special interest pro-active projects aimed at improving customer service.

Experienced in providing a user/customer support service within a pressurised environment, the successful Service Desk Analyst will possess excellent communication and people handling skills and have the ability to remain calm, focussed and professional in crisis situations.

In addition, you will hold strong IT hardware, comms equipment and system knowledge and hold a minimum of 5 GCSE's (or equivalent). Candidates with a good understanding of their businesses and reacted procedures would be highly desirable.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.