Compliance Specialist

Title: Compliance Specialist

Reports to: UK Compliance Manager / MLRO
Approved Person Status: No
Location: Surrounding London area / UK

About Us:

Enova manages businesses that offer a variety of financial products and services to consumers over the internet. As a global resource, the company operates in multiple countries; including Australia, Brazil, Canada, China, United Kingdom and the United States. Enova is a subsidiary of Cash America International, Inc. (NYSE:CSH), a publicly held financial service provider.

Our UK brands are Quick Quid, Pounds to Pocket and OnStride and we are currently based in the City of London, near the Bank of England.

Our global headquarters are located in downtown Chicago. The company was founded in 2004 by a dynamic management team, with roots in the Silicon Valley and Wall Street, and has grown at a tremendous pace since inception. Today, we are proud to have over 1,000 Enova team members serving millions of customer’s world-wide.

The Role:

The Compliance Specialist will work within a small team (both Chicago and UK based) to maintain legal and regulatory compliance in a manner that helps maximise business opportunity. Regulatory compliance is paramount to Enova and this person will be responsible for ensuring our UK business remains fully compliant with all applicable regulatory rules that may apply, including FCA, DPA and FOS.

Day to day duties may include, but are not limited to:

Responsibilities:

• Review and respond to escalated customer complaints (escalated by Customer Service Representatives);
• Prepare responses to the Financial Ombudsman Service;
• Handle escalated customer complaints via telephone, email or written correspondence;
• Respond to routine compliance-related questions, (escalate any complex or high risk matters to the UK Compliance Manager);
• Provide complaint reporting, assist with root cause analysis and prepare recommendations regarding training needs based on complaint analysis;
• Extract and analyse annual loan data from database;
• Assemble data and complete business reports as required;
• Assist with data requests for scheduled compliance visits from regulators;
• Handle incoming/outgoing mail correspondence;
• Respond to written customer correspondence as necessary;
• Perform other functions as may be assigned by management.

Proficiencies

• Good general standard of education;
• Experienced in dealing with customer complaints;
• Proficient in Excel and Word;
• Excellent verbal and written communication skills;
• Excellent time management skills;
• Ability to work independently on own initiative;
• Strong multi-tasking abilities;
• Flexible and able to quickly adapt to change.

Qualities:

• Professional demeanor;
• Excellent inter-personal skills;

• Experience in consumer financial services or e-commerce is a plus;
• Ability to handle official correspondence, including responding to customer complaints/enquiries;

• Adherence to all company policies, procedures, and practices;
• Ability to quickly implement feedback, coaching and training as provided.