Customer Service Advisors - Technical Support

Customer Service Advisor - Technical Support

Our whole business revolves around providing our customers with outstanding customer service, so when technical issues need to be resolved our Customer Service Advisers are there to help.

Drawing on your proven customer services experience you will quickly and calmly identify the needs of our business customers,who come from a variety of sectors including retail banking and public service. You’ll use your refined communication and interpersonal skills to manage their expectations, while technical expertise isn’t essential, you’ll have the ability to manage complex technical queries.

Resolving incidents wherever possible or to assigning them to the Incident Management Team, you will keep customers updated in a professional and efficient manner. Sometimes you will need to convey complex propositions in simple terms, but these customers are switched-on incident managers
who know what they want and expect you to take ownership of their needs.

Why work for Vodafone?
Talking of needs,we will never forget yours. The rewards extend beyond the generous pay; you’ll enjoy a package of benefits that includes a generous holiday allowance and discounts on your shopping as well as Vodafone products.

It will be our ongoing ongoing mission to support your personal development – it’s as important to retain our staff as it is our customers!

You could build a career leading to a second-line support role, incident
management or line management.

You will be working in a newly refurbished state-of-the-art environment including an on-site gym and restaurant facilities, with
an on-site shop to use your staff discounts plus chill-out rooms and energised areas. Operating in a vibrant team in an atmosphere of mutual support, and with great training and mentoring, we’ll nurture your knowledge
and abilities so you can meet our stringent service level agreements.

If you’re a quick learner with a background in customer contact and the personality to shine as a Customer Services Adviser, please apply on line, using job reference SIRI0000E0.