Data Verifier
- Recruiter
- Step Change Debt Charity
- Location
- Leeds
- Salary
- £15,878 per year
- Posted
- 23 Sep 2014
- Closes
- 02 Dec 2014
- Ref
- CCC/SC103LeeDAs
- Contact
- Step Change Debt Charity
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
StepChange Debt Charity is seeking to recruit Data Verifiers to join our Leeds City Centre HQ. The successful applicants will receive £15,878 per annum and work 35 hours per week between Monday-Friday.
Here at StepChange Debt Charity we provide a range of practical and effective services to help our clients get their finances back in shape and their lives back on track. This is what makes us the UK’s leading provider of life-changing debt solutions.
Working here is rewarding because you’re not just doing a job, you’re making a genuine positive difference to people when they need it most.
We’re looking to recruit an additional 12 Data Verifiers to join our dynamic department.
The Plan Activations team receives over 13,500 customer documents per month; they handle over 12,000 calls per month and activate over 4,500 debt solution plans each and every month. Meaning you’ll manage and collate all essential paperwork required to set up and activate debt management plans. This will include handling calls (33%), dealing with emails (33%) and acknowledging letters (33%).
Data Verifiers will have direct contact with clients by phone, email and letter to gather essential information such as:
- Account numbers
- Proof of income
- Checking account balances / credit card statements
This may be the role for you if you have:
- A keen eye for detail
- Confidence in dealing with numbers
- Experience in a customer service environment
- A confident telephone manner
- High levels of personal motivation and initiative
- Exceptional organisation and prioritisation skills
Full technical training will be provided so experience in a similar position is not required. A good working knowledge of MS Outlook, Word and Excel is essential.
The start date for the Data Verifier positions will be Monday 1st December 2014 at which point candidates will be required to attend a mandatory 3 week training course.
The Data Verifier roles are based in Leeds City Centre, flexibility is required to work on varying shift patterns between the hours of 8am – 6pm Monday to Friday.
Application details:
If you meet the requirements for this role and would like to join our company, please click “Apply” now and complete the application form on our company web page.
StepChange Debt Charity is an Equal Opportunities Employer and we place great importance and value in the training and development of all our employees.