Collections Agent
- Recruiter
- Clear Sky Recruitment Limited
- Location
- Cardiff, Cardiff (Caerdydd)
- Salary
- £19,000 pa
- Posted
- 22 Sep 2014
- Closes
- 20 Oct 2014
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Job Summary:
Assist the Collections Manager to minimize the Company’s losses on bad debt. Contact customers, negotiating repayments of arrears or the return of the Company’s assets. Take appropriate and effective recovery actions to ensure that the Company’s reputation and position is preserved.
Responsibilities:
- Contact customers to negotiate the repayment of their arrears/outstanding balance, or the return of the Company’s assets in order to minimise potential losses.
- Ensure all allocated default work queues are proactively actioned and that the most appropriate and effective action is undertaken in a professional manner
- Ensure customer agreements are coded correctly and the appropriate provision taken.
- Where internal collection procedures have been exhausted, make recommendations for the next course of action. Instruct external field/trace agents or Debt Collection Agencies where necessary.
- Ensure that all collection procedures are followed in a compliant manner and all necessary electronic notes are documented on customer files. Refer more complex cases to Team Leader/Manager.
- Be cognitive of patterns in arrears situations (eg customers with regular default, hard to contact customers etc.), consider appropriate action to be taken, keeping Team Leader/Manager informed as necessary.
- Ensure that the cash, card and cheque payments to customers’ accounts are recorded and reconciled appropriately. Refer customer queries relating to missing payments to relevant department.
- Proactively manage the recovery or re-imbursement of default charges to customer accounts
- Work as part of a team - supporting, motivating and assisting colleagues in the operation of the department and support the Team Leader/Manager with the development of junior staff
- Provide customers with a professional and efficient service in an enthusiastic and knowledgeable manner at all times in order to maintain and develop business relationships.
- Maintain an up-to-date knowledge of regulatory and legislative information relating to debt collection (e.g. Money Laundering, Data Protection etc.) and ensure any necessary action is taken or activity is reported to appropriate person.
- Maintain a good knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times.
35 hours per week on a rota basis, Monday - Friday + weekend work
Benefits:
Company pension, private medical insurance, life assurance, free parking, free on-site gym, 23 days holiday + bank holiday + birthday day off and a Christmas shopping day