Level 2 Technical/Application Support Engineer
- Recruiter
- Lumesse
- Location
- Luton
- Salary
- 29000.00 - 34000.00 GBP Annual + bonus + benefits
- Posted
- 20 Sep 2014
- Closes
- 25 Sep 2014
- Sectors
- IT, Networks & Systems
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Level 2 Technical/Application Support Engineer
Salary: GBP29,000 - GBP34,000 + bonus + benefits
Location: Luton
Full Time, Permanent
Lumesse, a leading SaaS provider of talent management services, is seeking a Tier 2 Technical/Application Support Engineer with strong software experience to join our 2nd level support team.
You will be supporting our Talent Management ( EasyCruit ) application and providing direct Lumesse partner support.
There will be frequent liaison with internal software developers, level 1 customer support, 3rd party vendors and partners associated with the SAAS solution, so you will have experience with application support, great technical skills and a desire to provide exceptional service through your troubleshooting and problem solving skills.
The types of activities you'll be involved in include:
- Investigating issues in the application analysing the database, server logs and source code
- Resolving issues in line with Service Level Agreements
- Escalating identified code changes to software developers
- Utilising the support desk logging system and communicating resolutions to all relevant parties
- Assist with the patch/release process for the application as required through testing and verifying fixes
- Improve process & recommend technical improvements in order to reduce issue escalation
You'll ideally bring the following technical knowledge/experience:
- Experience of supporting applications in a LAMP environment
- SQL on a MySQL Server platform
- CRM systems
- (X)HTML, CSS, JavaScript and XML
We pride ourselves on ensuring our services are available all the time and so this role will involve additional out of hours support on a weekly shift basis as required.
We offer a competitive package including bonus, pension, life assurance, medical insurance, group income protection, travel insurance, 25 days holiday + additional holiday purchase scheme, childcare vouchers and much more.
We are conveniently located on the Capability Green business park in Luton, 2 mins drive from J10 of the M1 and we also provide a free shuttle to and from Luton Parkway train station.