Customer Service Representative - Global Leader

Customer Service Representative - Global Leader
Caerphilly
£17,000 to £20,000 + Excellent Company Benefits Package

Ready to join a global leader providing a great place to work and offering all the benefits you’d expect from the world’s #1?

We currently have an exciting opportunity for a Customer Service Representative to join the team in Caerphilly. Reporting to the Customer Service Supervisor, the successful candidate will provide vital support to the Account Managers and be expected to deliver outstanding customer service.

Who we are:

We are a leading $10 billion global product distributor of chemicals, speciality consumables, pharmaceuticals, food ingredients and cosmetics serving more than 80,000 customers across 100 countries.

The Customer Service Representative Role: 

Key Responsibilities:

> To build strong, proactive relationships with customers to engender growth opportunities and ensure customer retention

> Take every opportunity to develop our relationship and grow customer loyalty

> To expedite orders and manage business through the export process

> To ensure all new sales opportunities are handled quickly and dealt with appropriately

> To fully understand the needs of the customer

Key Tasks:

> Order processing 

> Telephone, email & fax contact with customers

> Handling of general enquiries 

> Proactive follow up of quotations and leads 

> Comply with all quality procedures

We Are Looking For:

> The successful candidate will have the ability to work using their own initiative and will be highly motivated 

> It is essential that you are numerate, computer literate, helpful, and above all an excellent communicator – all of which serve to ensure we provide a first class service to our customers

> A customer service background would be desirable

> Experience of SAP and previous experience/knowledge of the Export industry would be advantageous but not essential.

What We Offer In Return:

> 33 days holiday

> Generous pension scheme

> Life insurance option

> Childcare vouchers

> Discounted private healthcare

> Income protection insurance

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Let’s Talk!

You may have worked in the following capacities: Sales Administrator, Customer / Sales Coordinator, Client Services Advisor. Customer / Sales Support Administrator.

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The Customer Service Representative role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.