Digital, Implementation Manager

Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and to put customers at the heart of everything we do. To achieve this, we also need to be the best bank for our colleagues and our communities - and we have a clear strategy in place to make this a reality. We are building on our many strengths: iconic brands, strong heritages and great people. To unlock the great potential in our business, we are becoming more efficient, more transparent, and more responsive to customers. Already the UK's largest community investor, we are giving even more back. Above all, we are putting customers first.

Lloyds Banking Group is the team behind some of the UK's leading financial services brands (Lloyds Bank, Halifax, Bank of Scotland) and our vision is to be the best bank for customers. We're already the market leader in the fast-growing world of Digital Banking.

Digital Banking's vision is to be a pioneer in digital relationship banking, recognised as the best in Europe in the way digital technologies are used to service our customers across Channels - be it online, in branch or via Telephony.

The Digital Transformation Programme is one of the largest in the Bank with colleagues working both onshore and offshore. Within the Programme, the Implementation team is responsible for managing the delivery into service of LBG's ongoing investment in its Online Banking Propositions and ensuring the Operations that support the Channel are ready to manage the new capabilities. They are also responsible for ensuring that key enablers are in place to support both the take up of new services by customers and the ongoing capture of benefits.

The purpose of this role is to provide technical and business implementation expertise to multiple project managers in order to safely and effectively deliver high volume/value Digital change into the organisation on a monthly basis. At the heart of the role is the ability to manage multiple projects and plans, assessing risks and communicating with technical and non-technical stakeholders, while protecting customer experience. This role also has responsibility for management of a team of Implementation Analysts.

Key Responsibilities:

The Implementation Manager will have overall Implementation responsibility for a Monthly 'Business Release' containing multiple Digital deliveries. It is the role of the Implementation Manager to manage their Implementation Analysts and work with the projects in the lead up to and during the implementation of the change.

.Takes full end to end ownership of the Implementation Deliverables associated with the change including: Schedule of Events, Go/No Go Meeting, and Business and Technical Implementation Plans.

.Demonstrates the ability to design and implement bespoke Implementation Strategies to support complex/non-standard changes, evidencing the ability to consider the change from all perspectives (Inc service, performance, operational, customer) and achieve buy-in from stakeholders.

.Takes ownership of identifying and managing mitigating actions to address project risks and issues in order that they achieve target Business Release delivery, working with project leads to come to agreement on a resolution and presenting the case for ratification to the relevant governance forum.

.Is able to create and run, unaided, a Technical Implementation plan, acting as the primary point of contact/escalation and managing all other resources working on the Implementation, only having to escalate in exceptional circumstances.
.Adheres to all governance processes and ensures that these are followed by the rest of the team

.Demonstrates a comprehensive understanding of service priorities and service management activities

.Demonstrates a comprehensive understanding of Operational and Customer impacts and actions which can be taken to mitigate impacts

Key Capabilities, Knowledge Areas and Personal Attributes:

1. Good knowledge of Digital Banking
2. Excellent interpersonal, communication and stakeholder management skills
3. Understanding of complex technical banking platforms
4. Experience of working in similar Digital environments
5. Clear analytical thinking and communication
6. Aptitude for self development and motivation
7. Flexibility in approach and work patterns
8. Experience in managing teams

In return for your dedication, you'll enjoy our total commitment to your ongoing personal and professional development. As a valued member of our team, you'll be supported to grow and advance through excellent training and progression opportunities. Naturally, you'll also have access to fantastic benefits. Our award-winning flexible package gives you the option to choose from cash or a tailored selection of benefits.