Contract Manager

Role: Contract Manager
Salary: GBP35,000 - GBP40,000
Benefits: Car Allowance - GBP4,200 + 10% bonus + benefits package
Location: Team Office - Hatfield (Home Based Role)
Duration: Full-Time/Permanent

Role Purpose:

Provide contract management support across the wider B2B directorate, for pre and in-life contracting requirements of business customers, contributing to win rate and sales growth. This includes ensuring a great customer experience, delivering outstanding commercial performance, high quality support and managing the client through the contract life cycle from drafting through completion of the negotiation process, and/or contract execution.

Key Responsibilities & Accountabilities: (In priority order)

- Deliver Contract Management support and take ownership and accountability for the end to end contracting interaction and compilation of our business agreements and bespoke clauses.

- Drive contract life cycle from drafting through completion of the negotiation process, and/or contract execution. Manage contract change control processes and related correspondence requiring legal input.

- Prepare agreements for internal review and approval and ensures compliance with company policies as well as applicable laws or regulations.

- Assist in the contract negotiations, safeguarding our interests - provide legal protection and risk management advice to management.

- Drafting, evaluation and execution of contract clauses that reflect approved legal, commercial and operational negotiations.

- Analyse, manage and respond to customer terms maintain professionalism and integrity and ensure an excellent customer experience.

- Manage virtual teams made up of specialists from within internal and client representatives to effectively manage the construction of business agreements and bespoke clauses to the agreed deliverables and timescales.

- Effectively manage the scope of the contracting interaction by ensuring any change to scope is documented, approved and communicated to all interested parties.

- Identify, assess and manage risks and issues to ensure the contracting interaction remains on track - liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.

- Take ownership of issues in escalation and solve problems that may threaten a successful outcome; manage them to a satisfactory conclusion.

- Actively promote effective working relationships, to ensure that all customer requirements are captured and met. Work collaboratively with all internal departments to deliver the client requirements on time.

- Clearly communicate expectations to the virtual contracting team members, other stakeholders and the client.

- Where required and appropriate attend meetings pre, post and during the contracting interaction to discuss and qualify client requirements and the business agreement.

- Provide input and support to Bid Management during the bid process to ensure continuity and a compliant bid is provided to the client - review and provide legal advice on tender documents.

- Provide input and support to internal colleagues following the signed business agreement to ensure an effective delivery of the entire business solution.

Key Challenges: (in priority order)

- Managing virtual delivery teams and 3rd parties whilst keeping the customer satisfied.

- Managing the complex & technical product portfolio as it evolves beyond traditional mobile into convergence and fixed line worlds.

- Managing complex legal negotiation (in conjunction with legal)

Core Competencies:

- Contract Management experience with a strong knowledge of, and experience with, laws dealing with commercial and/or government contract administration

- Good knowledge of technologies and the mobile and fixed marketplaces

- Strong commercial ability and acumen, and customer understanding

- Strong negotiation & influencing skills

- Ambition and motivation to succeed in changing and challenging environment.

- Outstanding communication skills - written and verbal to influence and inform key stakeholders internally and externally.

- Ability to build and grow strong relationships across internal and external organisations.

- Strong collaboration skills in a variety of situations.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.