Customer Service Representative

Family Investments is a mutual organisation, meaning that we do not have shareholders and we are run for the benefit of our customers.

Based in the heart of Brighton, with over 350 employees, we strongly believe excellent customer service starts with happy and content people. We aim to make Family Investments a great place to work, trying to do the right thing for employees, and wider society, is already part of the Family culture.

We currently have an exciting opportunity for a Part Time Customer Service Representative to join our team in Brighton on a 3 month fixed term contract. Working hours are Monday to Friday 4pm-7pm and Saturday 10am-1pm (18 hours)

Part Time Customer Service Representative - Key responsibilities

- Deliver an excellent level of service and a quality customer experience.

- Maximise all sales and retention opportunities.

- Meet all individual and team targets, service level agreements and objectives.

- Ensure that the Society’s 5 core values are an integral part of service delivery and run through all

aspects of daily workloads.

- Maximise all continuous improvement and efficiency opportunities.

- Making outbound customer telephone calls and maintain professionalism and confidentiality at all

times.

- Promote the features and benefits of Family’s products relevant to the customer’s needs and

ensure customers have all necessary factual information to enable them to decide whether to buy on a non advised basis

- Look for opportunities to cross-sell and up-sell Family’s products.

- Keep up to date with any changes to products, processes and procedures, to ensure the

customer is given the correct and relevant information.

- Assist the team in meeting the Call Centre SLAs.

- Complete all administrative processes within agreed timescales.

- Expected to be compliant with regulatory and Society policies and procedures.

- Adhere to customer service quality standards.

Part Time Customer Service Representative ­ Skills, knowledge, competencies

- Ability to build a rapport with customers.

- Excellent oral and written communication.

- Desire to help.

- Results driven.

- Determination to succeed.

- Self-disciplined.

- Able to plan and organise.

- Able to multitask and work to tight deadlines.

- Ability to react quickly to changing needs.

- Able to be flexible and adaptable.

- Strong computer skills.

- Excellent telephone manner

Part Time Customer Service Representative - In return

- Excellent location; two minutes from the beach and ten minutes from the train station

- Competitive salary

- 25 days holiday (FTE)

- Life cover

- Non-contributory pension scheme

- Excellent Family social benefits

To submit your CV for this exciting Part Time Customer Service Representative, please click 'Apply'