Graduate Technical Support Executive

Graduate Technical Support Executive (must have studied IT/Computer Science

Job Introduction

Communicator, one of Trinity Mirror plc’s digital businesses based in Newcastle, is an industry leader in the provision of enterprise digital communications providing technology based solutions, strategy and expertise across the key digital channels of email, mobile, social and web.

We work with some world leading brands such as Adidas, Chanel, The Co-operative group to name a few, providing one to one and one to many email and mobile communications. Communicator integrates seamlessly with clients’ existing Marketing, CRM and Finance systems, and with the ability to automate email order confirmations, text delivery alerts and to run full sales recovery service programs, clients experience significant revenue gains whilst the reduction of manual tasks and processes reduces costs, ensuring a significant return on investment.

Role Responsibility

We are urgently seeking to recruit a Technical Support Executive, who has a computer science/ IT related degree and background, to join the team. You will work within the Technical Support Team, assuming responsibility for the delivery of exceptional technical support of the Communicator platform to our clients.

Duties will include the successful handling of telephone calls and emails and efficient resolution of client queries whilst complying with Service Level Agreements.  

This is a challenging role as our Technical Support Executives are expected to provide exceptional technical support to internal/external Clients using the Communicator Platform and so, you should be willing to learn, will have an interest in technology and will have studied a computer/ IT related degree.

The Ideal Candidate

You will not only possess a technical knowledge and excellent communication skills but you will demonstrate professional behaviour and will use your initiative to troubleshoot. 

The ideal candidate for this position will be bright, proactive, confident with an interest in digital (email and mobile), marketing and developing technologies. You will have an excellent understanding of customer service and will have some experience working in a customer centric role.

·         IT Degree/Qualifications

·         An enthusiastic attitude to customer service and support

·         Exceptional verbal and written skills

·         The ability to work unsupervised as well as within a team

·         Excellent technical ability

·         Problem solving skills

·         Knowledge or interest of the digital or direct marketing industry

·         An aptitude for working with technology based solutions

·         Flexible attitude towards working hours

·         Be able to Visit Clients on scheduled visits if required.

Package Description

£20-23k = Benefits

25 days holiday

About the Company

Trinity Mirror plc is one of the UK’s largest multimedia publishers. We publish over 150 newspaper brands, including the Mirror and the Daily Record, as well as iconic market-leading regional and local newspaper titles such as the Liverpool Echo, Manchester Evening News and Newcastle Evening Chronicle. Digital growth is at the heart of Trinity Mirror's strategy, with a goal of developing and sustaining strong positions across print and digital channels.