Customer Service Administrator - British Handmade Producer

Customer Service Administrator - British Handmade Luxury Curtain Accessories
Ripon, North Yorkshire HG4, UK
£20,000 - £24,000 dependent on experience.

A little about us:

For over a decade we have been supplying the finest contemporary and traditional curtain accessories to some of the world's most notable addresses. Each piece is meticulously handcrafted at our North Yorkshire workshop, utilising a mix of modern technology and old fashioned attention to detail.

Customer Service Administrator Responsibilities & Duties:

> Process UK & International enquiries from interior designers & agents for made-to-measure Curtain Poles & Decorative Hardware.

> Provide first class customer service from initial enquiry to despatch of order, including product selection advice, preparation of quotations & all necessary Sales Order Processing documentation.

> Manage stock of finish samples with workshop & process customer sample requests.

> Telephone follow-up of quotations, sample requests & advertising / exhibition enquiries.

> Liaise with workshop/warehouse re. custom product requests, order lead-time enquiries / order progress updates as required to provide excellent customer service.

> Update sales ledger entries on Sage including stock adjustments.

> Assist with the preparation & execution of direct marketing, advertising campaigns, exhibitions & sales visit appointment making.

> Provide support/holiday cover for Purchasing Administrator:- duties including PO preparation, PO follow-up & PO LOG updates , & internal circulation of Excel based Order Control Document.

> General varied office Administration duties required in small, busy office.

Customer Service Administrator Requirements:

> A first class customer service professional for whom nothing is too much trouble. Well spoken & personable with excellent communication & interpersonal skills.

> Exceptional Administrator, very well organised, responsible, reliable & dynamic.

> Excellent IT Skills, (MS Office -particularly in Excel & Word) with working knowledge of Sage advantageous.

> Minimum 2 years successful experience in similar role (ideally handling premium quality/ Custom manufactured or configured products)

> Intelligent, numerate & capable of clearly articulating on telephone basic technical details, e.g. 3D measurements & fixing details to customers.

> Genuine opportunity for the right candidate to progress into field sales or marketing management role in 2 years, or for mature customer service professional to make the role their own.

Starting Salary: £20-24K dependent on experience.

Holidays: 20 per annum, rising to 22 per annum after 2 years.

Place of Work: Ripon

Standard Working Hours: Monday to Friday 9.00am – 5.30pm

You may have worked in the following capacities: Sales Coordinator, Senior Sales Coordinator Administrator, Customer Service Manager, Customer Service Administrator, Telesales Advisor

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The Customer Service Administrator role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.