Corporate Pension Complaint Handlers x 25

Our Banking client based near Edinburgh is looking for a large number of Pension Complaint contractors who have experience of working with corporate or group schemes. Ideal candidates will be individuals who possess a strong pensions complaint or Pension QA background and be analytical in their approach to investigating errors and complaints raised by, and on behalf, of customers. We are also looking for individuals with a strong work ethic, and prepared to be flexible in their approach and actively manage their own workload to meet Department goals.

Ideal candidates should ideally possess a proven track record of pension complaint handling experience within a financial services environment and have experience of dealing with IFA networks. You will have a good telephone manner with a "can do" attitude. Problem solving skills are key for this role too and the ability to demonstrate professionalism at all times.

Role Responsibilities

- Achieve fair customer outcomes through diligent and impartial complaint investigations
- Take ownership of customer complaint issues
- Take responsibility and actively manage caseload
- Work with others to address complaint issues and identify trends
Experience & Skills:
• Proven track record of Corporate or Group Pensions complaint handling experience is essential
• G60 - Pensions and FPC qualified (Financial Planning Certificate) is a distinct advantage although not essential
• Financial Services experience essential
• Excellent communication skills
• Strong MS Excel ability
• Good organisational, planning and analytical skills and good attention to detail

We would also like to hear from individuals that possess ANY of the following;

• Pension Switching review
• Money Purchase Defined Contribution Pensions administration
• Final Salary Defined Benefit Pensions Administrator
• Senior Pensions Administrator
• DC Administrator (money purchase) pensions experience
• DB Administrator (final salary) pensions experience
• JO4 Pension Funding Options,
• JO5 Pension Income Options,
• RO1 Financial Services, Regulation & Ethics,
• RO2 Investment Principles and Risk,
• CF2 Investment & Risk, CF6 Mortgage Advice,
• CF9 Pension Simplification,
• Certificate in Regulated Customer Complaints (CeRCC)

Interviews will commence ASAP as start dates are immediate.

Be able to commit to the contract for at least 3-6 months.

In return you will receive an attractive daily rate dependent on experience.



The first stage of the application process is to apply online.

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