Customer Service Account Manager

Customer Service Account Manager - Manchester - 12 month contract - GBP12.38 per hour

Our client a Global Manufacturing company is seeking a Customer Service Account Manager to be based in Manchester on an initial 12 month contract.

Job description:
To maintain and proactively improve contact with customers through appropriate means to satisfy their service requirements.
To proactively manage all customer orders in a timely and accurate manner using initiative, influence and problem solving skills in order to ensure their delivery requirements are met.
The professional and timely handling of all complaints and adjustments, including the initiation of route cause analysis and corrective action using CFR.
Independent, proactive communication to fulfil customer needs and to present to the customers in a professional manner to ensure the client is their preferred choice of supplier.
Project leadership and project team involvement.
Seek out ways to reduce non- value added activity and process improvement using appropriate tools
Involvement in String Training to formally train colleagues and also to assist in training to help other CSRs raise the bar on their own performance.
Support for assigned sales contacts in the field to help the business in the achievement of its goals and objectives.
Key player in the business S & OP process by contributing timely and accurate demand information and working with customers to improve the availability and quality of marketing intelligence information.
To adhere to the processes and procedures to ensure we maintain our ISO quality accreditation.
To adhere to all legal and audit procedures
To manage Electronic trading and actively support the implementation of E-business Tools.
To adhere to EC&DP process

Required skills/experience:
Previous experience working in a Customer Service environment.
Account Management experience.
All candidates must be assertive, have attention to detail and work with speed and accuracy. Putting the customer is first is a main objective.
This is NOT a call centre role - this is more of a supervisory/autonomous role.
SAP experience is desirable