Sales / Customer Support Coordinator (German Speaking)

Bi-Lingual Sales / Customer Support Coordinator (German Speaking) - Global Publisher
Oxford
Attractive Salary + Leading Company Benefits Package

The Sales / Customer Support Coordinator Opportunity:

This role will involve providing technical support and customer care to new and existing account managed customers for our online content products. The successful candidate will be responsible for data quality and integrity, information management and will provide accurate reporting to management

About the Company:

We are a $1.8 billion global publisher and provider of books, journals and digital content-enabled solutions for research, education, and professional sectors. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, Canada, South America, and the Middle East.

Bi-Lingual Sales / Customer Support Coordinator Selection Criteria:

> Experience in a Customer Service/Support or Order Fulfilment capacity

> Good working knowledge of Microsoft Office and other PC software

> A basic understanding of IP configurations

> Some knowledge of order entry systems or customer management systems

> Ability to be resourceful, efficient and adaptive to change

> An organised team player with strong analytical skills and initiative

> Excellent interpersonal skills

> Fluent in German

> A Diploma or Degree in Business Administration / Management or Computing / Information Technology is desirable but not essential

> An understanding or experience in Journals Publishing and subscriptions agents would also be an advantage

Compensation & Benefits:

> Competitive Salary

> Performance Related Incentive Scheme

> Defined contribution pension scheme

> Attractive Company Benefits including 25 days holiday, 50% staff discount, support towards professional qualifications, employee assistance programme

Other Information:

> Should have the right to live and work within the UK

> Occasional travel within the UK or overseas for meetings or conferences. > The closing date for this role is 19th September 2014

> Applications for this role should be submitted with a covering letter and CV

You may have worked in the following capacities: Bi-Lingual Sales Support Executive, Online Customer Service Executive, Client Care Representative, Bi-Lingual Sales Support Administrator, Technical Support Advisor, Customer Support Advisor, Customer Support Executive.

-----------------------------------------------------------------------------------------

This role is managed by agency innovator RecruitmentRevolution.com.