Customer Service Executive / Customer Service Advisor

Job Title: Customer Service Executive (multiple positions available)

Location: Yeadon, Leeds, LS19

Salary: £16,000 pa plus pension and other benefits

The company is the UK’s market-leading primary care software provider. They specialise in the supply of ICT infrastructure, application software and value-added services to healthcare, education and other public and private sector organisations.

Job Role:

The Customer Service Executive will be responsible for fulfilling customer orders covering a wide variety of products and services within a geographical area. As a Customer Service Executive you will be required to work individually within a team and work to a set of KPI’s in relation to deployments, installations, deliveries, telephone calls and customer satisfaction; the KPIs will be both individual and team related. The successful Customer Service Executive is required to use internal company systems to assist with your day to day work to ensure excellent service is provided to our customers.

If you are looking to join a progressive forward thinking organisation & would like to be a part of improving patient care and feel that you and meet the requirements of this role, then we would love to hear from you.

Key Responsibilities:

• Taking inbound and making outbound customer calls in a professional manner
• Deployment and delivery of products and services to our customers
• Manage and book Training and Engineering services
• Use of internal systems to manage the customer journey and internal processes
• Provide excellent customer service to our customers both internal and external
• Work to a set of KPI’s
• Maintain good communication within the team to ensure team objectives and workloads are managed and completed within agreed SLA’s
• The promotion and sales of products and services to our customers
• To generate quotes and maximise business opportunities
• Responsible for renewals of services
• To be fully conversant with the EMIS Group products and services and to faciltae methods of communicating information to our customers
• Continually look for improvements of all services and processes within the department.

Required Skills & Experience:

• Excellent telephone manner
• Excellent customer service skills
• Good communication skills both written and verbal
• Positive attitude
• Team player
• IT Literate
• Attention to detail and accuracy
• Methodical and organised approach to tasks
• Ability to multitask

Benefits:

• Share incentive plan
• Ability to buy and sell holiday
• Contributory pension scheme
• Ability to flex life cover
• Child Care Vouchers
• Cycle to work scheme
• Discounted Gym membership
• Shower facilities at Rawdon House
• Free eye tests
• Purchase retail vouchers

To apply for this role please click APPLY to submit your CV and a Cover Letter.

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