Customer Care Executive Full or term time hours
Our growing Educational client based in Peterborough is looking to recruit a customer care executive on a fulltime permanent basis or a term time only position to start in September 2014. As a customer care account executive you will be expected to sell our clients products and services by speaking with our existing customer base. Working within a team of other sales executives you'll be set targets and strategies to help promote our business and create long-term, successful working relationships. Your day will be mostly spent speaking and persuading existing clients to either purchase a product, or when necessary organise a visit to discuss our strategic partnerships
Key responsibilities:-
- Manage your own diary and client database to effectively communicate with all our clients' customers.
- Using open-ended questioning techniques to find out as much information about the client to enable positive and engaging dialogue.
- Advise existing clients (e.g. schools, academies) to buy our clients products and services.
- Effectively and positively demonstrate the benefits of our clients products and services
- Where appropriate, provide our existing customers with relevant information that will further cement their brand loyalty to us.
- Negotiate with clients the appropriate prices or packages, dependent on the client requirements.
This role is selling to the education sector and therefore our client will consider candidates that are looking for term time only and also reduced hours during the week providing you are able to commit to 9am till 3.30pm as a minimum (pro rata salary will apply). Our client will also look at people on fulltime contracts working 9am till 5.30pm. To be considered for this role you will have a proven track record in sales. Interviews to happen late July Early August with a view to starting early September. Travel may be required to visit the existing 300 clients and so therefore some flexibility in hours will be needed. To be considered for this role you will have excellent customer service skills and the ability to pick up on sales potential. There is no cold calling in this role.