EMEA Services Engineer SAS / 2nd Line Engineer
- Recruiter
- Bluetownonline Ltd
- Location
- Camberley
- Salary
- Competitive
- Posted
- 21 Aug 2014
- Closes
- 28 Aug 2014
- Ref
- CHART
- Contact
- Administration Support
- Sectors
- IT
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: EMEA Client Services Engineer SAS
Location: Camberley, Surrey
Salary: Competitive
Provide post sales technical support assistance to our customers and partners, with a focus on EMEA. Primary product focus will be the ‘Authentication’ and ‘Cloud’ product line, including token hardware and software components.
Support is provided via email, Web, phone, and infrequent customer visits
The candidate will work as part of a team, based in our Camberley, UK office.
Qualification Requirements:
Education:
- Degree in Computer Science or IT related activity.
- Excellent, English communication skills, verbal and in writing.
We would like to see some of these skills / experiences on your CV:
- Databases (MSSQL, Oracle or MySQL)
- MS IIS
- MS ISA, TMG, or UAG
- MS Exchange or SharePoint
- Active Directory
- LDAP
- Networking, IPv4, IPv6, TCP/IP
- Broad understanding of configuring SSL VPN devices using Checkpoint, Cisco ASA/VPN, Juniper or Sonicwall
- XML, . NET, SQL
Desirable:
- PKCS#11, JCA/JCE, openSSL
- Entrust CA/Checkpoint CA
- Linux/Solaris experience
- Smartcards
- Software/Hardware tokens
Essential Duties & Responsibilities include, but are not limited to the following:
- Support our customers on technical Level-2 and Level-3 product issues
- Work as part of a global support team
- Reproduce issue in local environment as required
- Escalate reproduced issue for workaround/hotfix
- Test and provide workaround/hotfix to customer
- Keep customer informed until resolution
- Ensure overall customer satisfaction
- Communicate efficiently to address customer’s issues with internal departments (presales, professional services, sales, product management, manufacturing, engineering…)
Scope of Responsibility:
Must be a team player, working for a global organisation. We work within a tiered support structure (1st, 2nd, 3rd level), and as part of the 2nd level team, we need to adhere to an escalation process, keeping the customer in mind, and find speedy resolution to their technical issues.
Please click the APPLY button to send your CV for this role.
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