IT Helpdesk Support Analyst

Turley have an exciting opportunity for an IT Helpdesk Support Analyst – First line to join their team based in Manchester. Offering a competitive salary.

Job title – IT Helpdesk Support Analyst

Salary – Competitive

Location – Manchester

Hours – 35hrs per week. Working on a rotating shift basis (8am – 4pm, 9am – 5pm or 10am – 6pm)

Turley is looking for an ambitious and highly customer focused IT Helpdesk Support Analyst to join the busy IT team at our Manchester city centre office.  We are looking for someone who is able to work on their own initiative with a high degree of accuracy.  In return we can offer a career with progression in a well-established, successful and growing company.

Responsibilities as our IT Helpdesk Support Analyst will include:

- Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate

- Offering first line helpdesk support resolution

- Preparing computer hardware for disposal

- Updating IT records and documentation

- Configuration of IT equipment in the offices and from time to time travelling to other offices

- Maintaining and installing printers and resolution of print queries

- Ordering of software and equipment as required and liaising with suppliers

- Asset management – recording details of equipment and software licences issued

- Providing ad hoc support to the broader team

Turley is an employee-owned business and one of the largest planning consultancies in the UK. 

In return as our IT Helpdesk Support Analyst we offer a competitive salary, flexible benefits, non-contributory pension, ownership dividend and performance related bonus.

If you feel you have the skills and experience to join our team as an IT Helpdesk Support Analyst please click ‘Apply’ now.

NO AGENCIES PLEASE.