Customer Service Representative

Family Investments is a mutual organisation, meaning that we do not have shareholders and we are

run for the benefit of our customers.

Based in the heart of Brighton, with over 350 employees, we strongly believe excellent customer

service starts with happy and content people. We aim to make Family Investments a great place to

work, trying to do the right thing for employees, and wider society, is already part of the Family culture.

We currently have an exciting opportunity for a Customer Service Representative to be part of a team that delivers excellent customer service for Family’s customers and business partners throughout the lifetime of their contacts with the Society.

Customer Service Representative - Key responsibilities

- Deliver an excellent level of service and a quality customer experience.

- Maximise all sales and retention opportunities.

- Meet all individual and team targets, service level agreements and objectives.

- Ensure that the Society’s 5 core values are an integral part of service delivery and run through all

aspects of daily workloads.

- Maximise all continuous improvement and efficiency opportunities.

- Handle all customer contact including inbound and outbound customer telephone calls, secure

messaging and administrative tasks and maintain professionalism and confidentiality at all times.

- Promote the features and benefits of Family’s products relevant to the customer’s needs and

ensure customers have all necessary factual information to enable them to decide whether to buy

on a non advised basis.

- Look for opportunities to cross-sell and up-sell Family’s products.

- Keep up to date with any changes to products, processes and procedures, to ensure the

Customer Service Representative - Skills, knowledge, competencies

- Ability to build a rapport with customers.

- Excellent oral and written communication.

- Desire to help.

- Results driven.

- Determination to succeed.

- Self-disciplined.

- Able to plan and organise.

- Able to multitask and work to tight deadlines.

- Ability to react quickly to changing needs.

- Able to be flexible and adaptable.

Customer Service Representative - In return

- Excellent location; two minutes from the beach and ten minutes from the train station

- Competitive salary

- 25 days holiday

- Life cover

- Private healthcare

- Non-contributory pension scheme

- Enhanced maternity & paternity packages

- Season ticket loans

- Leadership development programmes

- Career progression opportunities

- Excellent Family social benefits

To submit your CV for this exciting Customer Service Representative opportunity please click 'Apply'