Customer Service Advisors
Customer Service Advisors
Bradford
Salary £15,994.14 with the potential to earn up to £19,072.14 + pension + quarterly performance related bonus + 25 days annual leave
Opportunities are available working 37.5 hours per week, we have the following working patterns available:
• Monday - Saturday 10:00am-6:00pm with a Wednesday off
• Monday - Saturday 10:00am-6:00pm with a Thursday off
• Monday - Thursday 10.00am-6.00pm and Sunday 9.00 - 5.00pm
• Monday - Friday 12.00pm-8.00pm
Loop is a great place to work and we are looking for great people to work with us. If you’re looking for a challenging customer service role that will help you develop your skills, then we’d love to meet you.
Loop was set up in April 2000 to provide managed customer services to our sister company Yorkshire Water and now delivers a world class customer service to Yorkshire Water customers across the Yorkshire region.
THE ROLE
As a Customer Service Advisor you will be responsible for answering the incoming calls from customers across the Yorkshire region, initially you will manage customer billing enquiries and as you successfully develop in the role you will manage a range of operational queries, these can include customers contacting us to report bursts or problems with their water supply.
The service we deliver to the customer has a strong focus on providing a professional, high quality of service this is driven by targets with emphasis on dealing with customers enquiries quickly and accurately and ensuring we provide a service tailored to the customer. It’s a fast moving and challenging environment and the level of service we provide is governed by our regulator OFWAT.
You are fully supported in the role with an excellent induction and training programme, regular performance reviews with your team manager and fantastic coaching and support from all your colleagues as you develop in the role and build on your expertise and abilities. In return, you’ll benefit from a salary progression scheme that rewards your ability and supports your continual training.
THE PERSON
You will demonstrate excellent customer service skills and will have previous experience of working within a customer facing environment, be professional, have an excellent telephone manner along with strong communication and interpersonal skills, particularly around empathy and understanding of the customer’s needs in order to ensure the customer is completely satisfied. You will also be a self-motivated, enthusiastic, team player, able to work to strict deadlines and targets with good IT and organisational skills.
BENEFITS
Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of ‘taking responsibility for the water environment for good’.
Benefits include attractive pension scheme, quarterly performance related bonus scheme, 25 days holiday and a range of lifestyle benefits including discounts on holidays, travel and high street retail savings.
If you are interested in this exciting opportunity and you match the skills required, please click apply and complete the online form.
Closing Date: 7th September, 2014
Assessment Dates: 4th, 12th, 16th & 23rd September, 2014
Start Dates: 22nd September & 13th October, 2014
We have induction events running on the 22nd September and 13th October, 2014. If you are successful in securing the role, you will need to be available for an induction training programme working Monday – Friday, 9:00am until 5:00pm for a 4 week period. All training will take place at Loop, Thornbury, Bradford.
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
People/Skills suitable for this role include: Customer Service Advisor, Customer Service, Water, Utilities, Contact Centre, Call Centre,
Bradford
Salary £15,994.14 with the potential to earn up to £19,072.14 + pension + quarterly performance related bonus + 25 days annual leave
Opportunities are available working 37.5 hours per week, we have the following working patterns available:
• Monday - Saturday 10:00am-6:00pm with a Wednesday off
• Monday - Saturday 10:00am-6:00pm with a Thursday off
• Monday - Thursday 10.00am-6.00pm and Sunday 9.00 - 5.00pm
• Monday - Friday 12.00pm-8.00pm
Loop is a great place to work and we are looking for great people to work with us. If you’re looking for a challenging customer service role that will help you develop your skills, then we’d love to meet you.
Loop was set up in April 2000 to provide managed customer services to our sister company Yorkshire Water and now delivers a world class customer service to Yorkshire Water customers across the Yorkshire region.
THE ROLE
As a Customer Service Advisor you will be responsible for answering the incoming calls from customers across the Yorkshire region, initially you will manage customer billing enquiries and as you successfully develop in the role you will manage a range of operational queries, these can include customers contacting us to report bursts or problems with their water supply.
The service we deliver to the customer has a strong focus on providing a professional, high quality of service this is driven by targets with emphasis on dealing with customers enquiries quickly and accurately and ensuring we provide a service tailored to the customer. It’s a fast moving and challenging environment and the level of service we provide is governed by our regulator OFWAT.
You are fully supported in the role with an excellent induction and training programme, regular performance reviews with your team manager and fantastic coaching and support from all your colleagues as you develop in the role and build on your expertise and abilities. In return, you’ll benefit from a salary progression scheme that rewards your ability and supports your continual training.
THE PERSON
You will demonstrate excellent customer service skills and will have previous experience of working within a customer facing environment, be professional, have an excellent telephone manner along with strong communication and interpersonal skills, particularly around empathy and understanding of the customer’s needs in order to ensure the customer is completely satisfied. You will also be a self-motivated, enthusiastic, team player, able to work to strict deadlines and targets with good IT and organisational skills.
BENEFITS
Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of ‘taking responsibility for the water environment for good’.
Benefits include attractive pension scheme, quarterly performance related bonus scheme, 25 days holiday and a range of lifestyle benefits including discounts on holidays, travel and high street retail savings.
If you are interested in this exciting opportunity and you match the skills required, please click apply and complete the online form.
Closing Date: 7th September, 2014
Assessment Dates: 4th, 12th, 16th & 23rd September, 2014
Start Dates: 22nd September & 13th October, 2014
We have induction events running on the 22nd September and 13th October, 2014. If you are successful in securing the role, you will need to be available for an induction training programme working Monday – Friday, 9:00am until 5:00pm for a 4 week period. All training will take place at Loop, Thornbury, Bradford.
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
People/Skills suitable for this role include: Customer Service Advisor, Customer Service, Water, Utilities, Contact Centre, Call Centre,