Senior IT Support Technician

About Us

AppDynamics is the leader in next generation solutions for managing modern, distributed, and extremely complex applications residing in both the cloud and the data center. Our customers include some of the largest web sites on the planet, who use our products to monitor and troubleshoot applications distributed across thousands of Servers.

With the paradigm shifts to horizontally distributed applications, service oriented architectures, cloud hosting, and agile deployment it is more complex than ever to manage large-scale applications. The innovative AppDynamics technology greatly simplifies managing these modern application architectures. With over 500 high profile customers and year over year revenue growth above 300%, we are disrupting the multi-billion dollar APM (Application Performance Management) market.

Founded in 2008 and lead by proven innovators, AppDynamics has rock solid funding from top tier venture capital firms including: Greylock, Lightspeed, Kleiner Perkins and IVP.

About You

You have experience working in a rapidly changing environment and are an energetic self-starter who shows personal initiative. You are a team player and enjoy building relationships with your colleagues.

You also have:

• Knowledge of both PC and Mac computers, including Windows XP, Vista, Windows 7, and all versions of Mac OS X operating systems.
• Ability to work well in a fast paced start-up environment and be willing to think on your toes
• Strong verbal and written communication skills

About the Role

The Sr. Support Technician role within the IT team will be on the front line and fully integrated into the AppDynamics support system. The ideal candidate will support all employees within AppDynamics. The primary task of this position will be to troubleshoot and resolve end users issues; create and troubleshoot virtual machines; install and support systems; assist with day to day tasks; and troubleshoot internal networks.

Other responsibilities include:

• Provide assistance to users with any basic problems or questions they may have regarding the use of any technical systems.
• Set up and configure laptops and accounts for all New Hires
• Provide world-class customer service with a positive, proactive, approach
• Provide insight into user opinions on the system and help to identify problematic trends
• Other duties include administrative or other special projects

Note to Recruiters and Placement Agencies:
AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.