Customer Adviser

Customer Adviser Skipton Salary £13k -£15k depending on experience IS THIS YOU? • Do you have 1st class customer service skills and a pleasant telephone manner? • Do you possess an enthusiastic approach and a positive “Can Do” attitude? • Are you a determined, resilient and confident communicator? If you can answer “yes” to the above and enjoy having great conversations with customers, then this fantastic opportunity could be the job for you. Above all, we want friendly people who are willing to work hard, willing to learn and to progress their career as the Society grows and expands. No formal qualifications are required, just an interest in people and some customer service experience would be useful. Full training will be provided. KNOWLEDGE/SKILLS/EXPERIENCE • A Financial services background would be an advantage but an ability to interact with customers is the primary skill required to do the role. • Some experience on the telephone within a customer service or sales related role would be beneficial. • The ability to use effective questioning techniques in order to have great conversations with customers would also be an advantage. THE ROLE As a Customer Adviser you will be part of a Head Office team responsible for covering a variety of roles including Mortgage, Savings and New Lending calls. You will be handling general telephone enquiries from new and existing customers and be responsible for delivering exceptional customer service to the Society’s members. Your responsibilities will include: • Providing excellent customer service. • Answering incoming customer calls within defined departmental service levels achieving minimum call quality monitoring standards as defined by levels. • Identifying and qualifying mortgage and protection lead opportunities to maximise sales opportunities for the Mortgage Adviser team. • Supporting the branch network. • Providing customers with sufficient information to carry out a mortgage interview. • Carrying out decision in principle(s) for potential mortgage applicants to the point of decision. • Scheduling appointments into the departmental calendar with correct contact numbers and customer’s requirements. • Contacting customers who have enquired via the Website or other means to ascertain requirements and make appointments. • Working to targets. • Ensuring you follow all relevant internal procedures to support the management of Operational Risk and in line with regulatory procedures. WHAT WE PROVIDE IN RETURN • Stakeholder pension scheme. • Life Cover. • 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis). • Preferential rates on an instant access savings account and discounts on various insurance products. • Paid course fees to study for a professional qualification (where relevant to the role). • Special offers with membership of our Staff Association. • Social club offering generous discounts as well as events and trips away. • Childcare vouchers. THE COMPANY The Skipton are the UK’s fourth largest building society, we’re proud to have such an amazing team of people who work every day to keep our customers happy across our branch network, online and through Skipton Direct –our dedicated telephone team based in the heart of Skipton. Our customers have told us they want people they can trust, people who can listen and people who can help them to make an informed decision, and, as we believe our customers truly deserve that, we make it our number one commitment. So, if you wish to be considered for this exciting opportunity, click “apply”. You will be transferred to our online application form which will take no more than 5 minutes to complete. People interested in this role may include: Customer Advisors, Customer Service Advisors, Call Centre Advisors, Customer Advisers.