2nd/3rd line Support Engineer.
- Recruiter
- The Recruitment Boutique Ltd
- Location
- Enfield
- Salary
- Competitive
- Posted
- 28 Jul 2014
- Closes
- 25 Aug 2014
- Ref
- ST001
- Contact
- Annisa
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
2nd/3rd line Support Engineer
Our client is a London based IT support company specialising in providing support for small and medium sized companies.
They are currently recruiting a 2nd/3rd line Support Engineer.
You will:
Provide assistance to 1st Line Support Engineer and support and advice to customers
Maintain a high degree of customer service for all support queries
Implement customer projects, new installations, upgrades and system changes
2nd & 3rd line technical support, answering support queries via phone and email and going to site to a wide range of business
Required skills:
Windows Small Business Server 2003/8/11 and Standard 2012 - administration and installation
Exchange 2003/2007/2010/2013
Excellent knowledge of IP4 networks and their setup, DHCP, and IP Sub Netting
Active Directory
Remote Desktop Services
Cogent understanding of DNS with regards to email routing (MX, SPF, TXT)
Windows XP / 7 / 8 client installations and support
Excellent understanding of all Outlook client versions and general MS Office skills are essential.
MS Office 365 Solutions
Cloud Solutions
Troubleshooting and diagnosis
Backup solutions, inc remote & local
Desired skills (non-essential):
Apple Mac desktops / iPad also advantageous but not essential
HyperV and ESXi experience
Proven track record in project work and implementation of SME installations
Key AttributesExcellent telephone manner.
You will have:
Good written and spoken English.
`Hands-on` approach and willingness to learn and teach.
Flexible, pro-active approach
Prepared to own the problem.
UK Full Driving Licence
Be calm under pressure
Good Team player
Good customer service skill
Salary is Neg depending on experience
If this sounds like you and you would be interested in being considered for the role, please submit your CV along with some sample pictures of your work to Belinda@recruitment-boutique.com
Our client is a London based IT support company specialising in providing support for small and medium sized companies.
They are currently recruiting a 2nd/3rd line Support Engineer.
You will:
Provide assistance to 1st Line Support Engineer and support and advice to customers
Maintain a high degree of customer service for all support queries
Implement customer projects, new installations, upgrades and system changes
2nd & 3rd line technical support, answering support queries via phone and email and going to site to a wide range of business
Required skills:
Windows Small Business Server 2003/8/11 and Standard 2012 - administration and installation
Exchange 2003/2007/2010/2013
Excellent knowledge of IP4 networks and their setup, DHCP, and IP Sub Netting
Active Directory
Remote Desktop Services
Cogent understanding of DNS with regards to email routing (MX, SPF, TXT)
Windows XP / 7 / 8 client installations and support
Excellent understanding of all Outlook client versions and general MS Office skills are essential.
MS Office 365 Solutions
Cloud Solutions
Troubleshooting and diagnosis
Backup solutions, inc remote & local
Desired skills (non-essential):
Apple Mac desktops / iPad also advantageous but not essential
HyperV and ESXi experience
Proven track record in project work and implementation of SME installations
Key AttributesExcellent telephone manner.
You will have:
Good written and spoken English.
`Hands-on` approach and willingness to learn and teach.
Flexible, pro-active approach
Prepared to own the problem.
UK Full Driving Licence
Be calm under pressure
Good Team player
Good customer service skill
Salary is Neg depending on experience
If this sounds like you and you would be interested in being considered for the role, please submit your CV along with some sample pictures of your work to Belinda@recruitment-boutique.com