CUSTOMER CARE ASSISTANT - WAKEFIELD
- Recruiter
- Vets4Pets
- Location
- Wakefield
- Salary
- Competitive
- Posted
- 25 Jul 2014
- Closes
- 22 Aug 2014
- Ref
- Wakefield
- Sectors
- Admin, Secretarial & PA, Customer Service & Call Centre, Customer Service Advisor, Switchboard, Retail
- Contract Type
- Permanent
- Hours
- Part Time
We have an exciting opportunity for a Customer Care Assistant to join our friendly, busy team based in our Wakefield practice. This rewarding role is part time (24 hours per week) between the hours of 8.30am and 7.30pm and will include Saturdays on a 1 in 4 rota basis.
As a receptionist for our surgery, your duties will be to:-
Manage and deal with appointment bookings in a professional and efficient manner using the in-practice database system.
Receive clients and their animals for appointments, being sensitive to their needs and promoting a professional image at all times.
Maintain product knowledge and be able to advise where necessary
Comply with Health and Safety Regulations and local policy within the surgery.
Working with other members of the team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times.
Bereavement handling - offer physical and emotional assistance to clients in sensitive situations.
Shows an awareness of financial controls within the practice.
Applicants must be client focused individuals who can demonstrate an aptitude for multi-tasking. The successful candidate will possess previous customer service experience, ideally animal lovers, and will need to be confident and able to interact with our clients providing a consistently high level of service.
By joining Vets4Pets, you will be part of a team dedicated to providing excellent standards of client and animal care. This is a hands-on role in a small team so the ideal candidate(s) will need to be adaptable, flexible and willing to work at all levels.
If you would like to join our winning team and you share our passion for delivering outstanding pet healthcare and great customer service, then we would love to hear from you.
To find out more please go to our new website and apply online.
We are an Equal Opportunities Employer