Customer Service Executive - Fixed Term / Permanent

The largest secure solutions company in the world, the second largest private employer on the London Stock Exchange and one of Britain’s top Employers for 2010 is seeking Customer Service Executives to join their expanding team in Sutton, Surrey. There are both Permeant and Contract roles available. The Cash Management Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval.

As a Customer Service Executive you will:
• Takes ownership of customer / branch requests, queries and complaints ensuring they are dealt with to a successful outcome.
• Communicate between customers, branches and any internal departments to resolve all service issues (for example - cash processing, claims, invoice queries) and monitors the process until a successful outcome is achieved.
• Manage your own workload according to performance targets and objectives advising the team leader where tasks may not be completed within necessary timescales.
• Ensure emails are dealt with promptly and according to company procedures.
• Aid in the successful collation and implementation of bank holiday planning.
• Provide support to other team members, and fulfils any reasonable management request.
• Ensure all agreed MI is delivered within timescales (for example weekly figures, customer service information).
• Communicate between customers, branches and any internal departments to resolve all service issues (for example - cash processing, claims, invoice queries) and monitors the process until a successful outcome is achieved.
• Maintain regular contact with Sales Team to ensure smooth running of contracts and to update the Sales Team on day to day information from customers and branches.
• Maintain regular contact with branches to ensure service delivery performance and swift resolution of any job-line related issues.
• Take a pro-active approach where possible to communication of issues to customers and branches.
• Visit customers and/or attends meetings with Account Managers to resolve outstanding queries and promote effective customer relationships as necessary.
• Provide support to other team members, and fulfils any reasonable management request.


The ideal Customer Service Executive will hold the following skills and experiences:

• Flexible in approach
• Able to work using own initiative
• Team player
• IT Literate
• Takes ownership of issues, seeing them through to resolution
• Ability to communicate at all levels
• Good attention to detail

In return you will receive a salary of £24,845 including London Weighting plus Holiday Pay, Pension, Life Assurance.



The first stage of the application process is to apply online.

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