Trainee Service Engineer

Job Title: Trainee Service Engineer

Location: High Wycombe, Buckinghamshire

Salary: £13,200 per Annum

Position: Service Engineer Apprentice 

Reporting To: Technical and Customer Service Manager

Trainee Service Engineer Job Purpose: 

To support installation of our client's doors to the relevant standards and to provide the highest level of customer service through the maximisation of resources and sensitivity to cost and budgets.

Trainee Service Engineer Key Responsibilities:

• Provide excellent Customer Service to meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.

• To install the appropriate doors; work safely and responsibly to avoid injuries, damage to property, loss of unused materials, and clean up installation debris.

• Report any changes, deficiencies or deviations in the door to the supervisor.

• Correctly complete Engineer work reports, certificates or checklists as appropriate.

Scope of Position:

Work Pattern – Shift / Hours: 8:30am - 5:30pm.

Travel: Geographical area of responsibility with travel across areas of the UK.

Trainee Service Engineer Key Skills / Personal Attributes:

• Good practical ability & Functional / Technical Skills.

• Willingness to learn.

• Tolerance and Consistency.

• Good communication skills and able to build strong relationships.

• Able to work autonomously and take accountability for performance and development.

Trainee Service Engineer Competencies:

• Integrity & Trust.

• Team Working.

• Customer Focus.

• Professionalism.

Additional Requirements:

• Ability to lift, carry, climb ladders and carry equipment. 

• Ensuring that all responsibilities are met in accordance with company procedures and the Staff Handbook.

• Understanding the need for confidentiality when dealing with both internal and external information.

• Flexibility to work outside or in excess of standard hours when necessary to achieve objectives required.

• Sound knowledge of the company’s service offering specific to role.

It is the company’s intention that this job description is seen as a guide to the major areas and duties for which the jobholder is accountable. However, the business will change, and the jobholder’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.

Please apply online with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.