1st Line Software Support Analyst
- Recruiter
- OnePoint Systems Ltd
- Location
- SR5 2AQ, Southwick
- Salary
- From £16000 to £20000 Per Year
- Posted
- 14 Jul 2014
- Closes
- 28 Jul 2014
- Ref
- 224245264-01
- Contact
- Stephen Mallam
- Sectors
- IT
- Contract Type
- Permanent
- Hours
- Full Time
Job Description: Application Support (1st/2nd line) - Software Support - Product Specialist
OnePoint Systems Ltd is a growing ERP software development company who specialise in the manufacturing industry. Our clients are based throughout the UK and USA giving our employees the opportunity to travel.
We are currently seeking a motivated Support Desk Analyst to help maintain and improve our customer care. Due to the company growing, there will be great career opportunities within the company.
Duties include:
Organising the Support Desk so that all incoming support calls and emails are dealt with in a timely and efficient manner.
Ensure that incoming support issues are recorded accurately.
Provide management with support reports.
Prioritise support logs and schedule in order of prioritisation.
Analyse and resolve urgent 1st line support calls.
Promote good practice in the use of our software products
Publish release notes
The ideal applicant will have previous works experience in a similar role.
A full driver’s licence would also be beneficial but is not essential for this role.
Key Skills:
Previous experience with bespoke software support
A good understanding of how important customer care is
Excellent communication and ability to liaise with clients
Organised, Enthusiastic, Passionate
Fast Learner - You will have the ability to learn the software quickly
Professional and confident telephone manner
Good IT skills (including Microsoft Office Applications)
Please attach a CV via the Apply button
OnePoint Systems Ltd is a growing ERP software development company who specialise in the manufacturing industry. Our clients are based throughout the UK and USA giving our employees the opportunity to travel.
We are currently seeking a motivated Support Desk Analyst to help maintain and improve our customer care. Due to the company growing, there will be great career opportunities within the company.
Duties include:
Organising the Support Desk so that all incoming support calls and emails are dealt with in a timely and efficient manner.
Ensure that incoming support issues are recorded accurately.
Provide management with support reports.
Prioritise support logs and schedule in order of prioritisation.
Analyse and resolve urgent 1st line support calls.
Promote good practice in the use of our software products
Publish release notes
The ideal applicant will have previous works experience in a similar role.
A full driver’s licence would also be beneficial but is not essential for this role.
Key Skills:
Previous experience with bespoke software support
A good understanding of how important customer care is
Excellent communication and ability to liaise with clients
Organised, Enthusiastic, Passionate
Fast Learner - You will have the ability to learn the software quickly
Professional and confident telephone manner
Good IT skills (including Microsoft Office Applications)
Please attach a CV via the Apply button