Senior Team Manager
- Recruiter
- Go Recruits
- Location
- Bournemouth, Dorset
- Salary
- From £18000 to £28000 Per Year
- Posted
- 17 Jul 2014
- Closes
- 06 Aug 2014
- Ref
- #2121-MH1383
- Contact
- John Barrie
- Sectors
- Sales
- Contract Type
- Permanent
- Hours
- Full Time
Senior Team Manager
Our client is a well-established Insurance broker based in Bournemouth town centre and they are currently looking for an experienced Senior Team Manager.
Job Purpose
To support, lead, coach and motivate a team of 10 sales agents within the Call Centre, To ensure all performance and scorecard targets are achieved and that individuals are developed so that they continually improve and fulfil their potential.
To communicate effectively with peers, other team managers, agents, customers and 3rd party business contacts as necessary, working as an effective member of the Call Centre management team.
To achieve compliant, first class service through the different sales channels, ensuring FCA regulations and minimum standards are adhered to.
Key Responsibilities
To coach and motivate team members and mentor Team Managers to their maximum potential providing feedback, performance review, monitoring absence and creating a team environment conducive to optimise performance.
Evaluate work progression and quantify results.
Identify and plan training and development for team managers and team members, ensuring that the necessary resources are available to meet the daily, weekly and monthly targets, through management of attendance, sickness and holidays and by allocating and monitoring the workflows.
Manage on a day-to-day basis a number of human resource issues that require an up to date and effective command of employee-related policy and practice.
Ensure the Department's service level agreements (SLA's) are met through proactive coverage of resource planning.
Identify and recommend controls to prevent customer complaints.
Identify and plan training and development for individual team members, ensuring that the necessary resources are available to meet the daily, weekly and monthly targets, through management of attendance, sickness and holidays and by allocating and monitoring the workflows.
Team Management covering:
Development through monthly reviews and the setting of SMART objectives for the team and individuals.
Building a flexible, committed team of multi-skilled advisors.
Create, implement and maintain a motivational culture within the team.
Resolve customer issues, identify and liaise with support functions to ensure all elements of department SLA's are met where appropriate.
Monitoring of team and department performance to meet agreed KPI's and behaviours.
Key Skills
Experience of achieving top performance in a team with longevity of employees who are engaged
Proven track record in sales and service
Ability to build strong and credible relationships with key stakeholders and all levels of employees
Extensive product and compliance knowledge and understanding
High degree of Organisational and Planning capability following own initiative and as part of a team.
Highly collaborative approach to developing people.
Willing to challenge accepted norms
Identification of business improvements and providing solution
Salary up to £28k depending on experience + bonus
Our client is a well-established Insurance broker based in Bournemouth town centre and they are currently looking for an experienced Senior Team Manager.
Job Purpose
To support, lead, coach and motivate a team of 10 sales agents within the Call Centre, To ensure all performance and scorecard targets are achieved and that individuals are developed so that they continually improve and fulfil their potential.
To communicate effectively with peers, other team managers, agents, customers and 3rd party business contacts as necessary, working as an effective member of the Call Centre management team.
To achieve compliant, first class service through the different sales channels, ensuring FCA regulations and minimum standards are adhered to.
Key Responsibilities
To coach and motivate team members and mentor Team Managers to their maximum potential providing feedback, performance review, monitoring absence and creating a team environment conducive to optimise performance.
Evaluate work progression and quantify results.
Identify and plan training and development for team managers and team members, ensuring that the necessary resources are available to meet the daily, weekly and monthly targets, through management of attendance, sickness and holidays and by allocating and monitoring the workflows.
Manage on a day-to-day basis a number of human resource issues that require an up to date and effective command of employee-related policy and practice.
Ensure the Department's service level agreements (SLA's) are met through proactive coverage of resource planning.
Identify and recommend controls to prevent customer complaints.
Identify and plan training and development for individual team members, ensuring that the necessary resources are available to meet the daily, weekly and monthly targets, through management of attendance, sickness and holidays and by allocating and monitoring the workflows.
Team Management covering:
Development through monthly reviews and the setting of SMART objectives for the team and individuals.
Building a flexible, committed team of multi-skilled advisors.
Create, implement and maintain a motivational culture within the team.
Resolve customer issues, identify and liaise with support functions to ensure all elements of department SLA's are met where appropriate.
Monitoring of team and department performance to meet agreed KPI's and behaviours.
Key Skills
Experience of achieving top performance in a team with longevity of employees who are engaged
Proven track record in sales and service
Ability to build strong and credible relationships with key stakeholders and all levels of employees
Extensive product and compliance knowledge and understanding
High degree of Organisational and Planning capability following own initiative and as part of a team.
Highly collaborative approach to developing people.
Willing to challenge accepted norms
Identification of business improvements and providing solution
Salary up to £28k depending on experience + bonus