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The Fish4jobs Roadshow 2012 is coming soon…

…To a City near you

Last year we travelled to 6 cities, in 6 days with Channel 4’s Fairy Jobmother Hayley Taylor to help Get Britain Working.

  6a00d83546328353ef0153918f8c34970b-800wi

This year the Fish4jobs Roadshow is going to be even bigger. We’ll be on the road for 8 days so you can join us at our job fairs for a CV review, career advice with Hayley and to meet local employers looking to recruit.


Tour-map

Where to find us

  • Saturday 16th June:  Market Square, Bromley, Greater London
  • Sunday 17th June: Churchill Way, Cardiff
  • Monday 18th June: Centenary Square, Birmingham
  • Tuesday 19th June: Briggate, Leeds
  •  Wednesday 20th June: Liverpool One, Liverpool
  •  Thursday 21st June: Albert Square, Manchester
  •  Saturday 23rd June: Northumberland St, Newcastle
  •  Sunday 24th June: Buchanan Street, Glasgow

 

Timings: 10am - 6pm

 

With the top employers and recruiter on board, you could land yourself an interview or a job.

Stay tuned to find who’s joining us this year.

 

 

 

In the meantime, search and apply for jobs on Fish4jobs

 

 

…To a City near you

Last year we travelled to 6 cities, in 6 days with Channel 4’s Fairy Jobmother Hayley Taylor to help Get Britain Working.

  6a00d83546328353ef0153918f8c34970b-800wi

This year the Fish4jobs Roadshow is going to be even bigger. We’ll be on the road for 8 days so you can join us at our job fairs for a CV review, career advice with Hayley and to meet local employers looking to recruit.


Tour-map

Where to find us

  • Saturday 16th June:  Market Square, Bromley, Greater London
  • Sunday 17th June: Churchill Way, Cardiff
  • Monday 18th June: Centenary Square, Birmingham
  • Tuesday 19th June: Briggate, Leeds
  •  Wednesday 20th June: Liverpool One, Liverpool
  •  Thursday 21st June: Albert Square, Manchester
  •  Saturday 23rd June: Northumberland St, Newcastle
  •  Sunday 24th June: Buchanan Street, Glasgow

 

Timings: 10am - 6pm

 

With the top employers and recruiter on board, you could land yourself an interview or a job.

Stay tuned to find who’s joining us this year.

 

 

 

In the meantime, search and apply for jobs on Fish4jobs

 

 

Read more... Full article
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Meet our Fish4jobs Jobs Roadshow Employers

With just 10 days to go for our Jobs Roadshow 2012, we've got our top employers ready to recruit for a range of roles across the 8 cities we'll be visit. 

Read  The Fish4jobs Jobs Roadshow 2012 is coming soon to find out where we'll be from 9am - 6pm, 16th - 24th June 2012

 

Employers who'll be hiring on the Fish4jobs Jobs Roadhsow 2012 include:

 

Manchester United 

Manchester United are currently recruiting for a Hospitality Room Manager, a Hospitality Room Supervisor and a Kitchen manager. The Club currently has 26 suites and 180 boxes which can cater for a variety of needs

Apply for their current job here


British Gas

British Gas is the UK's leading energy & Home Services provider, current vacancies include appliance engineers, customer services advisors and sales roles.

Apply for their current jobs here


Talk Talk

TalkTalk Group is the largest UK home broadband supplier and are currently recruiting for an MI analyst/developer and a communications editor.

Apply for their current jobs here

 

Barclays

Currently recruiting for Collections/Debt Recovery Advisor in Manchester, Barclays are looking for customer focused professional staff.

Apply for their current here


nPower

If you're customer focused then npower want to hear from you, they are currently recruiting for Customer Service Advisors.

Apply for their current jobs here


Tesco

Tesco Underwriting are currently recruiting for a variety of roles including Team Leaders, Personal Injury Negotiators and Motor Negotiators

Apply for their current jobs here


Lifetime Fitness Academy

Want to work in Fitness, Hospitality or Childcare then lifetime offer training courses, apprenticeships and leisure roles. 

Apply for their current jobs here

 

National Express

Trainee Bus drivers and Bus Drivers required for the largest scheduled coach service provider in Europe.

Apply for their latest jobs here


Unicom

Telesales, Sales manager, customer services advisors and business development managers needed for Unicom, the UK's fastest growing telecom company.

Apply for their current jobs here

 

Dollar Financial Group

Payday Express is a dynamic, rapidly growing consumer lending company. They are currently recruiting for collections agents, telesales agents and outbound customer service agents.

Apply for their current jobs here

 

Hillary's Blinds

If you'd love the challenges that come from running your own business but you also want the support of a national company, Hillarys can help.

Apply for their current jobs here 


Fostering Solutions 

Fostering Solutions is one of the leading independent fostering agencies in the UK. They are looking to recruit nationwide for foster carers

Apply for their current jobs here


PSS

PSS is a charity that provides care, health, and community services that help people get the most out of life.

Apply for their current jobs here

 

Meridian Business Support

Meridian Business Support is one of the largest recruitment companies in the UK, specialising in providing temporary, permanent, contract and interim opportunities.  

Apply for their current jobs here


Fish4jobs 

Looking for a rewarding career in sales for one of the UK's best know job sites? We are currently recruiting Sales Executives for our ever expanding Leeds office.

Apply here to join us

 

Trinity Mirror

Trinity Mirror is one of the UK's largest media publishers with an award winning portfolio and dedicated approach to providing our clients with a one-stop media solution. They are currently for a Telesales Manager and a Multi Media Sales Executive. 

Apply here 


To find our where you can meet these employers and what kind of roles they'll be looking to fill at our job fair, read  Why attend the Fish4jobs Jobs Roadshow 2012? - Who's Hiring?

 

Would you like to work for any of these companies? What kind of job are you looking for? See you at our Roadshow 2012?  

Please leave your comments and questions below. 

With just 10 days to go for our Jobs Roadshow 2012, we've got our top employers ready to recruit for a range of roles across the 8 cities we'll be visit. 

Read  The Fish4jobs Jobs Roadshow 2012 is coming soon to find out where we'll be from 9am - 6pm, 16th - 24th June 2012

 

Employers who'll be hiring on the Fish4jobs Jobs Roadhsow 2012 include:

 

Manchester United 

Manchester United are currently recruiting for a Hospitality Room Manager, a Hospitality Room Supervisor and a Kitchen manager. The Club currently has 26 suites and 180 boxes which can cater for a variety of needs

Apply for their current job here


British Gas

British Gas is the UK's leading energy & Home Services provider, current vacancies include appliance engineers, customer services advisors and sales roles.

Apply for their current jobs here


Talk Talk

TalkTalk Group is the largest UK home broadband supplier and are currently recruiting for an MI analyst/developer and a communications editor.

Apply for their current jobs here

 

Barclays

Currently recruiting for Collections/Debt Recovery Advisor in Manchester, Barclays are looking for customer focused professional staff.

Apply for their current here


nPower

If you're customer focused then npower want to hear from you, they are currently recruiting for Customer Service Advisors.

Apply for their current jobs here


Tesco

Tesco Underwriting are currently recruiting for a variety of roles including Team Leaders, Personal Injury Negotiators and Motor Negotiators

Apply for their current jobs here


Lifetime Fitness Academy

Want to work in Fitness, Hospitality or Childcare then lifetime offer training courses, apprenticeships and leisure roles. 

Apply for their current jobs here

 

National Express

Trainee Bus drivers and Bus Drivers required for the largest scheduled coach service provider in Europe.

Apply for their latest jobs here


Unicom

Telesales, Sales manager, customer services advisors and business development managers needed for Unicom, the UK's fastest growing telecom company.

Apply for their current jobs here

 

Dollar Financial Group

Payday Express is a dynamic, rapidly growing consumer lending company. They are currently recruiting for collections agents, telesales agents and outbound customer service agents.

Apply for their current jobs here

 

Hillary's Blinds

If you'd love the challenges that come from running your own business but you also want the support of a national company, Hillarys can help.

Apply for their current jobs here 


Fostering Solutions 

Fostering Solutions is one of the leading independent fostering agencies in the UK. They are looking to recruit nationwide for foster carers

Apply for their current jobs here


PSS

PSS is a charity that provides care, health, and community services that help people get the most out of life.

Apply for their current jobs here

 

Meridian Business Support

Meridian Business Support is one of the largest recruitment companies in the UK, specialising in providing temporary, permanent, contract and interim opportunities.  

Apply for their current jobs here


Fish4jobs 

Looking for a rewarding career in sales for one of the UK's best know job sites? We are currently recruiting Sales Executives for our ever expanding Leeds office.

Apply here to join us

 

Trinity Mirror

Trinity Mirror is one of the UK's largest media publishers with an award winning portfolio and dedicated approach to providing our clients with a one-stop media solution. They are currently for a Telesales Manager and a Multi Media Sales Executive. 

Apply here 


To find our where you can meet these employers and what kind of roles they'll be looking to fill at our job fair, read  Why attend the Fish4jobs Jobs Roadshow 2012? - Who's Hiring?

 

Would you like to work for any of these companies? What kind of job are you looking for? See you at our Roadshow 2012?  

Please leave your comments and questions below. 

Read more... Full article
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Become a Foster Carer

If you've been thinking of becoming a carer, you now have opportunity to pursue that goal because Fostering Solutions is hiring....


FS

 

Fostering Solutions is an independent foster care agency, based in the United Kingdom. They are committed to ensuring the children and young people in their care thrive.

There are thousands of children requiring foster care across the United Kingdom and Fostering Solutions aims to help reduce this foster care shortage. They recruit, assess, train and support their Foster Carers to provide high quality foster care placements. Their Carers really make a difference to a young person’s life.

Fostering Solutions staff provide local support for Foster Carers from regional offices across the UK in the North West, North East, Yorkshire, Midlands (including East Anglia) and the South of England in addition to Wales and Scotland.

 

Who can foster?

Being able to foster isn’t about whether you’re single, married, gay, lesbian, heterosexual, divorced or cohabiting. It isn’t about whether or not you already have children, or what your religious beliefs and practices are.

Fostering is about being able to respond to a child and helping them thrive.

In order for us to ensure that the children and young people are safe and secure however it is very important that their Foster Carers meet a number of requirements.

Do you meet the requirements to become a Foster Carer?

  • Applicants must have life experience and be over the age of 21. There is no upper age limit and as long as you’re fit and healthy you may apply.

  • All applicants require a good level of spoken and written English.

  • You must have a spare bedroom at the time of application. If you are having an extension or plan to convert the attic, this work must be done before you apply.

  • We don’t ask for qualifications to become a Foster Carer – your life experiences, parenting skills and the qualities you have developed as a result are equally important.

  • If you have lived overseas, it will be necessary to undertake statutory checks in the country where you resided.

  • If you have been convicted of certain offences including violence or crimes against children you will not be able to foster. However, other minor offences may not affect your application. You will need to disclose any convictions during the assessment process. If you do not disclose something which subsequently comes to light, your assessment with Fostering Solutions maybe closed and you may be unable to proceed any further.

  • In order to assess your skills to foster, it is vital you are honest and open. The assessment process is very thorough and you’ll be asked about many different aspects of your life.

 

 If you'd like to become a foster carer, apply here


To find out more about becoming a carer or to apply in person, come meet Fostering Solutions on our Jobs Roadshow at one of the locations below: 

  • Saturday 16th June:  Market Square, Bromley, Greater London
  • Sunday 17th June: Churchill Way, Cardiff
  • Monday 18th June: Centenary Square, Birmingham
  • Tuesday 19th June: Briggate, Leeds
  •  Wednesday 20th June: Liverpool One, Liverpool
  •  Thursday 21st June: Albert Square, Manchester
  •  Saturday 23rd June: Northumberland St, Newcastle
  •  Sunday 24th June: Buchanan Street, Glasgow

 

Will you be stopping by to meet Fostering Solutions? 

If you've been thinking of becoming a carer, you now have opportunity to pursue that goal because Fostering Solutions is hiring....


FS

 

Fostering Solutions is an independent foster care agency, based in the United Kingdom. They are committed to ensuring the children and young people in their care thrive.

There are thousands of children requiring foster care across the United Kingdom and Fostering Solutions aims to help reduce this foster care shortage. They recruit, assess, train and support their Foster Carers to provide high quality foster care placements. Their Carers really make a difference to a young person’s life.

Fostering Solutions staff provide local support for Foster Carers from regional offices across the UK in the North West, North East, Yorkshire, Midlands (including East Anglia) and the South of England in addition to Wales and Scotland.

 

Who can foster?

Being able to foster isn’t about whether you’re single, married, gay, lesbian, heterosexual, divorced or cohabiting. It isn’t about whether or not you already have children, or what your religious beliefs and practices are.

Fostering is about being able to respond to a child and helping them thrive.

In order for us to ensure that the children and young people are safe and secure however it is very important that their Foster Carers meet a number of requirements.

Do you meet the requirements to become a Foster Carer?

  • Applicants must have life experience and be over the age of 21. There is no upper age limit and as long as you’re fit and healthy you may apply.

  • All applicants require a good level of spoken and written English.

  • You must have a spare bedroom at the time of application. If you are having an extension or plan to convert the attic, this work must be done before you apply.

  • We don’t ask for qualifications to become a Foster Carer – your life experiences, parenting skills and the qualities you have developed as a result are equally important.

  • If you have lived overseas, it will be necessary to undertake statutory checks in the country where you resided.

  • If you have been convicted of certain offences including violence or crimes against children you will not be able to foster. However, other minor offences may not affect your application. You will need to disclose any convictions during the assessment process. If you do not disclose something which subsequently comes to light, your assessment with Fostering Solutions maybe closed and you may be unable to proceed any further.

  • In order to assess your skills to foster, it is vital you are honest and open. The assessment process is very thorough and you’ll be asked about many different aspects of your life.

 

 If you'd like to become a foster carer, apply here


To find out more about becoming a carer or to apply in person, come meet Fostering Solutions on our Jobs Roadshow at one of the locations below: 

  • Saturday 16th June:  Market Square, Bromley, Greater London
  • Sunday 17th June: Churchill Way, Cardiff
  • Monday 18th June: Centenary Square, Birmingham
  • Tuesday 19th June: Briggate, Leeds
  •  Wednesday 20th June: Liverpool One, Liverpool
  •  Thursday 21st June: Albert Square, Manchester
  •  Saturday 23rd June: Northumberland St, Newcastle
  •  Sunday 24th June: Buchanan Street, Glasgow

 

Will you be stopping by to meet Fostering Solutions? 

Read more... Full article
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WIN a One-to-One Career Consultation with Channel 4's Fairy Jobmother

.........Hayley Taylor in one of the following locations:

        Image_Version7

  • Birmingham (18 June 2012)
  • Leeds (19 June 2012)
  • Liverpool (20 June 2012)
  • Manchester (21 June 2012)

 

To Enter:

-          LIKE Fish4jobs Facebook Page

-          Enter a valid name and email address

-          Choose 1 city that’s nearest to you

 

Click here to enter 

The winner will be selected at random from among the most active fans.

 

Hint: LIKE, SHARE and COMMENT on your favourite posts to improve your chances of being shortlisted for the final draw.

 

Good luck!

 

Terms and Conditions apply

 

Competition T&Cs

  • To enter you must LIKE the page and submit a valid name and email address and select one city.  
  • The prize winners will be selected at random. One winner will be selected per city
  • Only one entrant per person.
  • The closing date for entries is before 12noon on 13th June 2012. Entries received after this date will not be accepted.
  • Prize: The prize includes a 45 minute one-to-one career consultation with Channel 4’s Fairy Jobmother Hayley Taylor and a 15minute CV Review with Fish4jobs’ in-house experts. The prizes are as stated, and no cash alternative will be offered.
  • The prize is only redeemable in the city you select when you submit your entry
  • The prize does not include travel and accommodation.
  • The prize can only be claimed on the day specified
  • In the event of unforeseen circumstances that interfere with the provision of the prize, Fish4jobs is not liable
  • This competition is run by Fish4jobs, a website and job site owned and run by Trinity Mirror Digital Recruitment, part of Trinity Mirror Plc.
  • Employees of TMDR its agencies or anyone professionally associated with the promotion are excluded from entering the promotion. The promoter (Fish4jobs) reserves the right to verify the eligibility of entrants.
  • The prize winner may be required to participate in publicity accompanying or resulting from this promotion.
  • TMDR/Fish4jobs shall be entitled to terminate or modify the promotion or to modify these rules at any time prior to the closing date by publishing any such modification or termination on any TMDR/section of the Fish4jobs website.
  • In the event of a dispute, the decision of TMDR/Fish4jobs shall be final and binding, and no correspondence will be entered into.
  • Entry to the competition implies acceptance of these terms and conditions and is legally binding.

 

Have you entered? Which city have you selected?


To take your career to the next level, search and apply for jobs on Fish4jobs by clicking here 

.........Hayley Taylor in one of the following locations:

        Image_Version7

  • Birmingham (18 June 2012)
  • Leeds (19 June 2012)
  • Liverpool (20 June 2012)
  • Manchester (21 June 2012)

 

To Enter:

-          LIKE Fish4jobs Facebook Page

-          Enter a valid name and email address

-          Choose 1 city that’s nearest to you

 

Click here to enter 

The winner will be selected at random from among the most active fans.

 

Hint: LIKE, SHARE and COMMENT on your favourite posts to improve your chances of being shortlisted for the final draw.

 

Good luck!

 

Terms and Conditions apply

 

Competition T&Cs

  • To enter you must LIKE the page and submit a valid name and email address and select one city.  
  • The prize winners will be selected at random. One winner will be selected per city
  • Only one entrant per person.
  • The closing date for entries is before 12noon on 13th June 2012. Entries received after this date will not be accepted.
  • Prize: The prize includes a 45 minute one-to-one career consultation with Channel 4’s Fairy Jobmother Hayley Taylor and a 15minute CV Review with Fish4jobs’ in-house experts. The prizes are as stated, and no cash alternative will be offered.
  • The prize is only redeemable in the city you select when you submit your entry
  • The prize does not include travel and accommodation.
  • The prize can only be claimed on the day specified
  • In the event of unforeseen circumstances that interfere with the provision of the prize, Fish4jobs is not liable
  • This competition is run by Fish4jobs, a website and job site owned and run by Trinity Mirror Digital Recruitment, part of Trinity Mirror Plc.
  • Employees of TMDR its agencies or anyone professionally associated with the promotion are excluded from entering the promotion. The promoter (Fish4jobs) reserves the right to verify the eligibility of entrants.
  • The prize winner may be required to participate in publicity accompanying or resulting from this promotion.
  • TMDR/Fish4jobs shall be entitled to terminate or modify the promotion or to modify these rules at any time prior to the closing date by publishing any such modification or termination on any TMDR/section of the Fish4jobs website.
  • In the event of a dispute, the decision of TMDR/Fish4jobs shall be final and binding, and no correspondence will be entered into.
  • Entry to the competition implies acceptance of these terms and conditions and is legally binding.

 

Have you entered? Which city have you selected?


To take your career to the next level, search and apply for jobs on Fish4jobs by clicking here 

Read more... Full article
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Get your pension the easy way - from your employer

If you are of working age and you haven’t got round to starting a pension, now is the time to act. Pension enrolment doesn’t have to be hard. The government has introduced a new law designed to help people save more for their retirement. It now requires all employers to enrol their workers into a workplace pension scheme if they’re not already in one.

 

You can choose to opt out but the sooner you start saving for retirement the better because your pension pot builds up over time. What’s more, if you stay in, your employer will contribute to your pension as will the government through tax relief[1]. This means more money goes into your pension pot than just what you put in. 

  Boy Holding Bricks

Girl with brickTo find out what pension enrolment means for you, and the benefits of staying enrolled, click here


DWP

If you are of working age and you haven’t got round to starting a pension, now is the time to act. Pension enrolment doesn’t have to be hard. The government has introduced a new law designed to help people save more for their retirement. It now requires all employers to enrol their workers into a workplace pension scheme if they’re not already in one.

 

You can choose to opt out but the sooner you start saving for retirement the better because your pension pot builds up over time. What’s more, if you stay in, your employer will contribute to your pension as will the government through tax relief[1]. This means more money goes into your pension pot than just what you put in. 

  Boy Holding Bricks

Girl with brickTo find out what pension enrolment means for you, and the benefits of staying enrolled, click here


DWP
Read more... Full article
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Why attend the Fish4jobs Jobs Roadshow 2012? - who is Hiring?

      Tt                   Manchester_United             Barclays_logo_2480

    Logo-national-express                      New british gas logo                  Npower_logo

 

                               6a00d83546328353ef0168eba69603970c-150wi                       Lifetime-logo

                                 

        

                                   6a00d83546328353ef016766a4b986970b-150wi                 6a00d83546328353ef016305b0e2e5970d-150wi

                                                                                           

                         Fish4_logo_small              2008.04


   
        

If you're looking for a new job in and around Bromley, Cardiff, Birmingham, Leeds, Liverpool, Manchester, Newcastle, Glasgow, then makes sure you've got these dates down in your diary .....

 

Saturday 16th June:  Market Square, Bromley, Greater London

With: 

Sunday 17th June: Churchill Way, Cardiff

With:

 

Monday 18th June: Centenary Square, Birmingham

With:

 

Tuesday 19th June: Briggate, Leeds

With:

 

Wednesday 20th June: Liverpool One, Liverpool

With:

 

Thursday 21st June: Albert Square, Manchester

With:

 

Saturday 23rd June: Northumberland St, Newcastle

With:

 

Sunday 24th June: Buchanan Street, Glasgow

 

 What job are you looking for and where? Got a question for one of these employers? Feel free to leave your questions and comments below. 

      Tt                   Manchester_United             Barclays_logo_2480

    Logo-national-express                      New british gas logo                  Npower_logo

 

                               6a00d83546328353ef0168eba69603970c-150wi                       Lifetime-logo

                                 

        

                                   6a00d83546328353ef016766a4b986970b-150wi                 6a00d83546328353ef016305b0e2e5970d-150wi

                                                                                           

                         Fish4_logo_small              2008.04


   
        

If you're looking for a new job in and around Bromley, Cardiff, Birmingham, Leeds, Liverpool, Manchester, Newcastle, Glasgow, then makes sure you've got these dates down in your diary .....

 

Saturday 16th June:  Market Square, Bromley, Greater London

With: 

Sunday 17th June: Churchill Way, Cardiff

With:

 

Monday 18th June: Centenary Square, Birmingham

With:

 

Tuesday 19th June: Briggate, Leeds

With:

 

Wednesday 20th June: Liverpool One, Liverpool

With:

 

Thursday 21st June: Albert Square, Manchester

With:

 

Saturday 23rd June: Northumberland St, Newcastle

With:

 

Sunday 24th June: Buchanan Street, Glasgow

 

 What job are you looking for and where? Got a question for one of these employers? Feel free to leave your questions and comments below. 

Read more... Full article
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Thriving in Customer Service. This could be you....

....if you apply for a Customer Service Job on Fish4jobs


Shyam_120px  

From when he landed his first job in merchandising at Nescafe Shyam Sreedharan always knew that Customer Service was his strength. Now, as Head of Customer Services and Account Management at Trinity Mirror Digital Recruitment, it’s his passion for customer service that makes him thrive, taking his team with him…. 

 


If you had to summarise your job in 5 words, what would they be?

Challenging.Rewarding. Exciting. Implementing… and Managing.

 

Can you give us a snapshot of how your career in customer service has panned out?

I didn’t specifically start in customer service but everything that I've done has had some form of customer interaction. It’s something I’ve always been good at and really enjoyed, so I thrived in it and built on it.

My first job was in brand merchandising at Nescafe and then I moved on to working as an IT administrator. That again involved customer interaction because I was working with clients. I really enjoyed that aspect of the job. From there, I went to work for a call centre which was my first real career step. I started off as a call handler in sales and that actually gave me the opportunity to start honing my customer service skills because it involved being able to influence people and dealing with issues. I worked my way up within that business to junior management, managing a team and running accounts.

My next step was to join Trinity Mirror Digital Recruitment. I started here as a customer service executive. I soon moved on to managing the renewals team and then progressed to running the department.

Customer service has always been an aspect of everything that I have done. I think it has also been my passion and I’ve realised that it’s something I always want to do.

 

What do you think is key to managing a customer service team effectively?

It makes no difference what department you’re working in/managing. Whether you manage a team in customer service or sales, you are still managing a team and using the same skills to get the best out of people.

You need to have good people skills, structure, processes, focus and drive to get the best out of people working for you. Effective team management is about how a team works together for the same goal and the same business objectives.

 

What do you enjoy most about your job?

Looking after customers, being able to develop customers and accounts and deliver what they’re looking for and giving them a return on investment. It’s extremely fulfilling.

 

If you’re a people person and looking for a job that’s satisfying, then Fish4jobs is the best place to find a customer service job. Search and apply here

 

We also have a CV template to help you get started. Good Luck. 

 

Got a question for Shyam about working in customer service? Work in customer service and want to share your experience? Feel free to leave your comments and questions below. 

 

 

....if you apply for a Customer Service Job on Fish4jobs


Shyam_120px  

From when he landed his first job in merchandising at Nescafe Shyam Sreedharan always knew that Customer Service was his strength. Now, as Head of Customer Services and Account Management at Trinity Mirror Digital Recruitment, it’s his passion for customer service that makes him thrive, taking his team with him…. 

 


If you had to summarise your job in 5 words, what would they be?

Challenging.Rewarding. Exciting. Implementing… and Managing.

 

Can you give us a snapshot of how your career in customer service has panned out?

I didn’t specifically start in customer service but everything that I've done has had some form of customer interaction. It’s something I’ve always been good at and really enjoyed, so I thrived in it and built on it.

My first job was in brand merchandising at Nescafe and then I moved on to working as an IT administrator. That again involved customer interaction because I was working with clients. I really enjoyed that aspect of the job. From there, I went to work for a call centre which was my first real career step. I started off as a call handler in sales and that actually gave me the opportunity to start honing my customer service skills because it involved being able to influence people and dealing with issues. I worked my way up within that business to junior management, managing a team and running accounts.

My next step was to join Trinity Mirror Digital Recruitment. I started here as a customer service executive. I soon moved on to managing the renewals team and then progressed to running the department.

Customer service has always been an aspect of everything that I have done. I think it has also been my passion and I’ve realised that it’s something I always want to do.

 

What do you think is key to managing a customer service team effectively?

It makes no difference what department you’re working in/managing. Whether you manage a team in customer service or sales, you are still managing a team and using the same skills to get the best out of people.

You need to have good people skills, structure, processes, focus and drive to get the best out of people working for you. Effective team management is about how a team works together for the same goal and the same business objectives.

 

What do you enjoy most about your job?

Looking after customers, being able to develop customers and accounts and deliver what they’re looking for and giving them a return on investment. It’s extremely fulfilling.

 

If you’re a people person and looking for a job that’s satisfying, then Fish4jobs is the best place to find a customer service job. Search and apply here

 

We also have a CV template to help you get started. Good Luck. 

 

Got a question for Shyam about working in customer service? Work in customer service and want to share your experience? Feel free to leave your comments and questions below. 

 

 

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Finding work post redundancy

Have you recently been made redundant and now looking for work? Hayley shares her tips on how to find work post redundancy....

To find a new job, search and apply on Fish4jobs

Have you recently been made redundant and now looking for work? Hayley shares her tips on how to find work post redundancy....

To find a new job, search and apply on Fish4jobs

Read more... Full article
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